If you notice a faulty Pay By Plate parking meter, a car park building that needs attention, or unsafe or illegal parking in Dunedin, we want to know about it.
Faulty meters and car park building maintenance
We aim to ensure all Pay By Plate parking meters are working and our car park buildings are clean and well maintained.
Report a faulty Pay By Plate parking meter
If you have any issues with our Pay By Plate parking meters, we appreciate you letting us know so we can get the faulty meter fixed promptly.
To let us know about a faulty meter, call 0800FIXMETER (0800 349 638) or fill out the online form.
There is some information we require to address an issue with a faulty meter:
- The meter ID number (this is on the display panel of the meter).
- The location of the faulty meter.
- The time and date the issue occurred.
- Details of the issue.
If the meter will not accept payment, you can occupy the parking space up to the maximum stay period (you don’t need to go to another meter and try to pay again). If you get a parking infringement and the meter was faulty, please call us on 0800 FIXMETER (0800 349 638) or fill out the parking infringement explanation to let us know.
Car park building maintenance issues
If you notice damage, vandalism or anything else that needs attention in one of our car park buildings, please contact us on +64 3 477 4000.
Unwanted vehicles and vehicles that might be abandoned
Report a vehicle that might be abandoned
The Local Government Act 1974 outlines the criteria for when a vehicle is considered abandoned. Once it is established that the vehicle is abandoned, we are permitted under section 356 (link to external website, new window) & 356A (link to external website, new window) of the Local Government Act to remove the vehicle from the road.
To report a vehicle you think might be abandoned, contact us on +64 3 477 4000 or use our online form. The more information you can give us when reporting the vehicle, the better.
This information may include:
- Address/location of the vehicle.
- How long the vehicle has been at this location.
- Make, model and colour of the vehicle.
- Photos of the vehicle.
Unwanted vehicle removal scheme
You will need to submit a Vehicle Disposal Owner Declaration form, which is available at Customer Services in the Civic Centre (please note, this service is not available at any other service centre).
Bring your driver’s licence as we need to include a photocopy of this with your declaration.
We will do checks to ensure that you are the owner and can sign over ownership. When we have confirmation, we will contact you to organise collection of the vehicle.
Your vehicle can be:
- on your property, as long as a tow truck can get to it easily and safely.
- in any condition as long as it has no rubbish in it.
| 2025/26 (GST Inclusive) | |
|---|---|
| Abandoned Vehicle (Fees recovered from owner) | |
| Impound Fee - Abandoned Vehicle | $555.00 |
| Storage (daily) - Abandoned Vehicle | $20.00 |
| Unwanted Vehicle Removal - Abandoned Vehicle | $51.00 |
Give feedback about our parking officers
Our parking officers aim to be fair and reasonable when taking enforcement action. If you’re unhappy with an interaction with one of our parking officers or the level of enforcement taken, we want you to tell us about it.
Report a general parking issue
If there are any other parking issues you would like to tell us about that have not been covered in the information above, you can call us on +64 3 477 4000 or let us know by using the online form.
Some other issues that may cause concern include:
- A vehicle that might be abandoned.
- A blocked vehicle entrance or a vehicle parked too close to a vehicle entrance.
- A caravan or trailer left on the street for more than five days.
- A vehicle parked illegally (link to external website, new window) (e.g., in a clearway or authorised park, on a footpath, or broken yellow lines).
- An issue with your leased car park (e.g., another car in your car park).
- A motorcycle parked on a footpath, or a vehicle parked in allocated motorcycle parking.
- Placement of a skip or containers.
- Placement of tables and chairs, notice boards or sandwich boards on the footpath.
There is some information we require to address your concern promptly and efficiently. The more information you can give us the better.
This information may include:
- Your contact details.
- Make, model, and colour of the vehicle.
- Address/location of the issue.
- Length of time the issue has existed.
- Contact details of the owner of the vehicle concerned (if known).
- Any supporting evidence e.g., photos.