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The Business of Agile - Better Faster Cheaper
Ryan Ripley
The Business of Agile: Better Faster Cheaper
http://ryanripley.com
ryan@ryanripley.com
@ryanripley
A podcast devoted to the individuals
and interactions that make agile
work.
#Agile2016
The Business of Agile - Better Faster Cheaper
The Business of Agile - Better Faster Cheaper
@ryanripley #Agile2016
@ryanripley #Agile2016
@ryanripley #Agile2016
http://money.cnn.com/2015/05/12/autos/gm-ignition-switch-recall-100-deaths/
http://www.mcall.com/news/local/watchdog/mc-obamacare-website-failure-watchdog-20160224-column.html
http://www.bloomberg.com/news/articles/2016-04-28/volkswagen-s-namesake-brand-stumbles-to-loss-on-emissions-crisis
@ryanripley #Agile2016
@ryanripley #Agile2016
@ryanripley #Agile2016
@ryanripley #Agile2016
AGILE IMPACTS EVERYONE
??????
• Organizational Change
• Leadership Change
• Team Change
• Status Change
• Job Description Change
• Role Change
• Culture Change
@ryanripley #Agile2016
SCRUM IN ONE SLIDE
Development
Sprint Planning Sprint Review
Sprint Retrospective
Sprint
ROLES: Scrum Master, Product Owner, Developer
ARTIFACTS: Product Backlog, Sprint Backlog, Product Increment
PRODUCT
OWNER
SCRUM
MASTER
STAKEHOLDERS
DEVELOPMENT
TEAM
WHAT?
WHY?
IMPEDIMENTS
SYSTEM
IMPEDIMENTS
FEEDBACK
(HOW)
SCRUM MANAGEMENT • Manage the boundaries
• Build Stable Teams
• Hire people – Grow skills
• Act transparently
• Examine systems &
correct faulty ones
• Give guidance when
asked/needed
• Reach across org charts
• Definition of Done
• Continuous improvement
• Expect working software
every sprint
Vision – Direction – Goals
“I finally have time to do my job.”
“I get all that…
BUT how is all
of this agile
stuff any better,
faster, or
cheaper than
what we do
today?”
@ryanripley #Agile2016
@ryanripley #Agile2016
@ryanripley #Agile2016
Creative Commons – dchrisoh “untitled”
Stacey Diagram
•Simple: Everything is known
•Complicated: More is known
than unknown
•Complex: More is unknown
than know
•Chaotic: Very little is known
BETTER
SMARTER
@ryanripley #Agile2016
At the heart of agile is
experimentation
We are uncovering better ways of developing
software by doing it and helping others do it.
Through this work we have come to value:
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
That is, while there is value in the items on
the right, we value the items on the left more.
“Three pillars uphold every
implementation of empirical process
control: transparency, inspection, and
adaptation.”
--The Scrum Guide
Scrum is not a problem solving
framework. It’s a problem finding
framework.
@ryanripley #Agile2016
Better means different things at
different times
@ryanripley #Agile2016
Creative Commons – Roger Schultz “Cockpit”
Copyright © 2015 Scrum Alliance®
@ryanripley #Agile2016
EPISODE 35: Agile Driven Coaching with Troy Magennis
http://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/
An in-depth discussion on using metrics to drive coaching insights
Creative Commons – Michael Nugent “Safety”
“The second you embarrass
someone with a metric, your
metric program is over.”
EPISODE 35: Agile Driven Coaching with Troy Magennis
http://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/
An in-depth discussion on using metrics to drive coaching insights
“Metrics are often
in contention with
one another.”
Creative Commons – Hans Splinter “balance”
EPISODE 35: Agile Driven Coaching with Troy Magennis
http://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/
An in-depth discussion on using metrics to drive coaching insights
“Your metrics have a half-
life of about 3 months…”
EPISODE 35: Agile Driven Coaching with Troy Magennis
http://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/
An in-depth discussion on using metrics to drive coaching insights
“People want to be treated
fairly and know when they
aren’t.”
EPISODE 35: Agile Driven Coaching with Troy Magennis
http://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/
An in-depth discussion on using metrics to drive coaching insights
“Trends, not individual data points.”
EPISODE 35: Agile Driven Coaching with Troy Magennis
http://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/
An in-depth discussion on using metrics to drive coaching insights
“Favor the cheapest metric.”
Creative Commons – 401k “Money”
EPISODE 35: Agile Driven Coaching with Troy Magennis
http://ryanripley.com/data-driven-agile-coaching-with-troy-magennis/
An in-depth discussion on using metrics to drive coaching insights
“Our highest priority is to satisfy the customer
through early and continuous delivery of valuable
software.”
Creative Commons – klt “projection”
5 Metrics to Help Get Started
1. Throughput
2. Defect Density
3. Customer Satisfaction
4. Team Satisfaction
5. Value Delivered Per Sprint
5 Metrics to Help Get Started
1. Throughput
2. Defect Density
3. Customer Satisfaction
4. Team Satisfaction
5. Value Delivered Per Sprint
@ryanripley #Agile2016
People do not fail, systems do
•Commitment to continuous improvement
•Trend more important than individual data points
• Investigate the bottlenecks
• Monitor cycle time
5 Metrics to Help Get Started
1. Throughput
2. Defect Density
3. Customer Satisfaction
4. Team Satisfaction
5. Value Delivered Per Sprint
The number of bugs discovered
during a sprint
•Commitment to quality
•Trend more important than individual data points
• Increasing # of bugs could mean too much WIP
• Downward trends could point to improvements in
practices
5 Metrics to Help Get Started
1. Throughput
2. Defect Density
3. Customer Satisfaction
4. Team Satisfaction
5. Value Delivered Per Sprint
How happy is your customer?
•Commitment to alignment
•Trend more important than individual data points
• Address negative feedback quickly
• Glad – Mad – Sad is low-res means to collect data
• Net-promoter scoring
@ryanripley #Agile2016
Copyright © 2015 Scrum Alliance®
5 Metrics to Help Get Started
1. Throughput
2. Defect Density
3. Customer Satisfaction
4. Team Satisfaction
5. Value Delivered Per Sprint
How happy is your team?
•Commitment to safety
•Trend more important than individual data points
• Possible retrospective activity
• Is it safe to say you’re unhappy about something?
@ryanripley #Agile2016
5 Metrics to Help Get Started
1. Throughput
2. Defect Density
3. Customer Satisfaction
4. Team Satisfaction
5. Value Delivered Per Sprint
What is the value of the work?
•Commitment to delivery
•Trend more important than individual data points
• Higher numbers expected earlier in the project
• Downward trend could be an indicator to end the
project
“Wait…what about
velocity??? I love
that metric.”
@ryanripley #Agile2016
@ryanripley #Agile2016
@ryanripley #Agile2016
Agile enables “better” by helping us
act smarter
EXERCISE 1
@ryanripley #Agile2016
@ryanripley #Agile2016
@ryanripley #Agile2016
@ryanripley #Agile2016
@ryanripley #Agile2016
FASTER
SOONER
@ryanripley #Agile2016
“Now you’re talking:
Baby we were born
to run!!!”
@ryanripley #Agile2016
@ryanripley #Agile2016
The Business of Agile - Better Faster Cheaper
@ryanripley #Agile2016
Agile isn’t faster…
@ryanripley #Agile2016
Cheer up Boss. We do
get a lot of things
SOONER.
@ryanripley #Agile2016
@ryanripley #Agile2016
The Business of Agile - Better Faster Cheaper
PROJECT
• Value delivery
• Features
• Alignment
• Predictability
• Decreased risk
• Engagement
• Adaptability
• Visibility
LEARNING
• Continuous
Improvement
• Spikes
• Knowledge
sharing
• Onboarding
FEEDBACK
• Fail Fast
• Know right
thing/right time
sooner
• Quality
improvement
• Trust
@ryanripley #Agile2016
@ryanripley #Agile2016
The Business of Agile - Better Faster Cheaper
PROJECT
• Value delivery
• Features
• Alignment
• Predictability
• Decreased risk
• Engagement
• Adaptability
• Visibility
LEARNING
• Continuous
Improvement
• Spikes
• Knowledge
sharing
• Onboarding
FEEDBACK
• Fail Fast
• Know right
thing/right time
sooner
• Quality
improvement
• Trust
@ryanripley #Agile2016
But the development isn’t faster…
Sprints are fixed length. Teams are
fixed size. Going faster can only
mean lower quality…and that isn’t
faster.
@ryanripley #Agile2016
@ryanripley #Agile2016
CHEAPER
SAFER
No matter which methodology
your team uses, you will
spend the same amount to
employ them
Comparing cost of output doesn’t work either
If an agile team builds a better feature faster
than a waterfall team builds a similar feature,
are we satisfied if what we really needed was
a different feature?
@ryanripley #Agile2016
Simplicity - the art of maximizing the amount
of work not done - is essential
@ryanripley #Agile2016
Customer collaboration over contract negotiation
1. Transparency is essential
2. The team is upfront about their limitations
3. Stakeholders are open about their needs
Copyright © 2015 Scrum Alliance®
EPISODE 37: Cost of Delay with Johanna Rothman
http://ryanripley.com/afh-037-cost-of-delay-with-johanna-rothman/
An in-depth discussion on how Cost of Delay impacts projects
EPISODE 37: Cost of Delay with Johanna Rothman
http://ryanripley.com/afh-037-cost-of-delay-with-johanna-rothman/
An in-depth discussion on how Cost of Delay impacts projects
Causes of Delays:
• Missed Dates
• Multitasking
• Experts
• Gold Plating
• Technical Debt
• Doing the Wrong Things
• Indecision
• Not Starting
• Dependencies
@ryanripley #Agile2016
Creative Commons – Jesus V “blackjack”
WHY are you changing the way you work?
• Visualize the goal
• Set targets
• Measure the improvements
• Show the value
BETTER – FASTER - CHEAPER
SMARTER – SOONER – SAFER
Alignment
That’s what I’m
talking about!
@ryanripley #Agile2016
http://ryanripley.com
ryan@ryanripley.com
@ryanripley
A podcast devoted to the individuals
and interactions that make agile
work.

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The Business of Agile - Better Faster Cheaper