SlideShare a Scribd company logo
Embracing Digital Transformation through
AI-powered Solutions for Automation and
Process Optimization
George Aspiotis
Sr. Partner Development Manager
28/11/2023
The world is
Industries are transforming rapidly
The drivers for economic growth are evolving
The world is more connected than ever
AI sets the stage for
• Speaks natural language
• Synthesizes large amount of data
• Creates original content
• Iterates ideas with human in the loop
DALL-E: Monet style painting of robot
playing chess with human
ChatGPT
Era of the AI Copilot
From
Tools
Data input
Follows commands
Uses specialized language
Streamlined, intuitive low-code development for everyone
AI in Power Platform
Power Apps express design – image to app
Upload an image and map its elements to
Power Apps components
Manages most common controls like
inputs, buttons, check box, drop downs,
text inputs, etc.
Provides optional data set up steps for
you to extract fields from the image and
create a Dataverse table right away
A working app based off of the image
content is generated automatically
Introducing natural language development with copilot
 Build new apps just by describing in
natural language what you need
Multi-turn, multi-step conversation
through the process of creating data and
customizing UX
Makers can build a complete app over
Dataverse by starting with natural
language
No friction to use
Copilot control adds a personal copilot to any app
 Add a copilot experience to any custom
Power App
Empower users to generate intelligent
insights and analytics
Write queries and refine analysis with the
help of a next-generation AI assistant
Copilot in action
Bring ideas to life with AI powered automation development
Now you can describe what you want
to automate in a sentence, and an AI-
based copilot will build your flow in
seconds
This new way to create flows runs on
OpenAI Codex, an AI model descendant
of GPT-4 that can translate natural
language to code, in this case, Power
Automate cloud flows
Automatically generate an expression
formula by providing Copilot examples
of your desired output
Customer scenarios
Rabobank used Power Platform
with Dynamics 365 to automate
60,000-80,000
customer calls every month – up to
50%
of total call volume
“Analysis that used to take
three weeks can
now be done in
three minutes.
Better yet, we have achieved a
placement accuracy of 99.1%,
which is far higher than what we
could manage previously.”
Alex Meijvis
Product Owner for Transition at Rabobank
Microsoft Power Platform.pptx
Transform your operations without replacing SAP
Power Apps Power Automate
“Microsoft Power
Platform has allowed us
to break free of the
challenges we had with
custom code and
innovate quickly on top
of our legacy systems.”
Bob Means: Director of Business Solutions
Coca-Cola Bottling Company United
50,000+
Orders processed
Average reduced processing time of
Half-day to seconds
Meaningful
enablement and
robust
governance
Insurance
Of apps and
flows created
within first year
100s
Month to define
new process and
launch solution
1
Read full story here
Zurich Insurance Group (Zurich) is an
insurance company based in Zurich,
Switzerland. To accelerate digital
transformation, drive innovation, and
streamline operations across the global
enterprise, citizen and pro developers at
Zurich have turned to Microsoft Power
Platform for business app development,
process automation, and more.
Valentin Mazhar
Solution Architect, Zurich Insurance Group
Challenge Solution
The inability to review all digital
solutions created by employees
causes gaps in security and
governance
Establish a Center of Excellence
around Power Platform to regulate
use of data, connectors, and
environments to ensure
compliance
“The CoE Starter Kit provided a lot of value and
gave us visibility over the usage of the platform in
our tenant. The insights we got from the beginning
have been really useful for everything we did
afterward.”
with Power Apps
Reimagine
customer
experience
Retail
View of sales
360°
Minutes training
to learn new
solution
<30
Read full story here
IKEA Sweden partnered with Capgemini, a
Microsoft Gold Partner to build a Power
Platform solution for its sales staff to
improve the kitchen buying experience for
individual customers (B2C) and businesses
(B2B). The project contributes to realizing
the vision of having a holistic view of the
customer over the lifetime of their
relationship with IKEA.
Michel Tabakovic
IKEA Country Sales Manager
Challenge Solution
Project management processes are
lack-luster and lack structure
causing frustration with customers
Build a tool that allows tracking
and visibility through the project
and sets roots for future projects
“Microsoft Dynamics 365 and Power Platform
ensures that our customers feel seen. It makes it
smoother for our co-workers to take the customer
through the kitchen buying process. It has been an
enabler to build long term business relationships
based on quality and trust.”
with Power Apps
Power Platform unlocks value across your business
Enhance Employee Experiences Empower Departments
Extend LOB Systems
Application Modernization
Application Modernization
Build and update solutions at scale
Develop solutions at scale.
Free up limited pro dev resources
and enable them to work faster on
mission critical solutions.
Build solutions where you
work.
Adapt and save money with scalable
solutions that solve your greatest
business challenges.
Create secure external
websites.
Refresh your existing websites or
quickly launch new ones at scale
using built-in, easy to use
components.
87% of CIOs and IT pros say low-code is very useful in helping their organizations
modernize legacy applications.1
Sources: Low-code signals 2023 - Microsoft Power Platform Blog
Pixel perfect visual app designer
enables you to build and deploy
professional looking apps faster
Applications that work across many
form factors: Deploy once, use
everywhere
Integration with Azure, Visual Studio,
and GitHub enables everyone to build
with the tools they use most
AI assisted experiences with natural
language to formula generation and
apps from images
7%
increased reimbursement for damage
20+
apps created
273%
increase in Power Apps users over 2 years
With a thriving rental business across
several stores, Western States
Caterpillar Equipment Company
looked at how Microsoft Power
Platform can improve several core
business processes and accelerate the
service provided to their customers.
With low-code solutions available,
they learned how to digitize,
modernize, and transform two
business processes fundamental to
their growth.
Sources: Case Study: Western States Caterpillar – fusion teams use Microsoft Power Platform to build mobile apps for field staff
Extend LOB Systems
Improve and extend your core systems
Improve processes and user
experience
across your company’s core systems
like SAP, Oracle, and Salesforce.
Extend your core systems
with apps, flows, external websites,
chatbots and dashboards to fill gaps
and deliver flexibility.
Get more out of your
existing investments
with a modern solution that keeps
the user experience seamless and
extends the life of your core systems.
Sources: Low-code signals 2023 - Microsoft Power Platform Blog
89% of CIOs and IT pros surveyed say low-code is effective in increasing efficiency.1
Power Virtual
Agents
Power BI
SAP Salesforce
Workday Oracle
Dynamics 365
Data
Connectors
Dataverse
AI Builder Power Fx
Agility for
core business
systems
Power
Platform
Core
Systems
Build, Connect,
and Extend
Power
Apps
Power
Automate
Power Virtual
Agents
Power
Pages
Power BI
SAP Salesforce
Workday Oracle
Dynamics 365
Data
Connectors
Dataverse
AI Builder Power Fx
30%
cost reduction
95%
decrease in lead time
100%
elimination of email and spreadsheets
The EY organization works with more
than 200,000 clients in 150 countries.
The company used Microsoft Power
Platform to automate the high-
frequency, semi-manual General
Ledger posting process used internally
by the EY Global Finance team that
integrates with its SAP ERP system.
The solution is currently being
deployed globally
Sources: Case Study: EY helps enable entry at source for a global finance process with Power Platform, reducing lead times by 95 percent
Enhance Employee Experiences
Boost employee engagement & productivity
Connect your internal and
external data sources
and give employees information
they need to decide &
act fast.
Improve communication,
focus, and collaboration
with apps, workflows, and bots
available in the flow of work through
Teams and M365.
Simplify work
with applications and automations
that streamline activities and
experiences both in the office and
on the front line.
Sources: Low-Code Trend Report 2022 - Microsoft Power Platform Blog
The use of no-code or low-code platforms or apps is shown to have led to an 83% positive
impact on work satisfaction.1
Power
Automate
Power BI
Microsoft
365
Dynamics
365
Outlook OneDrive
Microsoft
Teams
Dataverse
SharePoint Forms
Data Connectors
Power
Platform
Connect, extend and integrate with
productivity tools
Power
Apps
Power
Automate
Power Virtual
Agents
Power
Pages
Power BI
Microsoft
365
Dynamics
365
Outlook OneDrive
Microsoft
Teams
Dataverse
SharePoint Forms
Data Connectors
Integrate with
productivity
tools
Leverage your data to enhance employee experiences
Natively integrated into Microsoft
Teams, Microsoft 365, Dynamics 365
Build solutions to meet employee
needs and embed them directly into
their flow of work
Built-in connectivity to cloud services,
content services, databases, and APIs
Robotic Process Automation is the
ultimate connector, if necessary
Empower Departments
Empower departments to solve business challenges
Accelerate developers and
empower business users
to develop solutions faster and at
scale with safeguards in place.
Build solutions with less
effort
with next generation AI copilot to
quickly go from idea to solutions
with natural language.
Keep IT in full control
and reduce the risk of shadow IT
with centralized administration and
governance.
Sources: Low-Code Trend Report 2022 - Microsoft Power Platform Blog
More than 80% of users and potential users of low-code or no-code platforms report that
they would be more willing to work for a company that invests in their technical upskilling.1
T-Mobile has seen widespread organic
adoption of Microsoft Power Platform
with hundreds of makers building
apps and flows across several
departments. An app built by Brian
Hodel, a Senior Systems Analyst with a
pro-dev background embraced low
code and the Power Platform to
rapidly build complex solutions.
Sources: Case study: T-Mobile saves thousands of hours with Power Platform solution to manage customer initiatives
$4M+
savings
12x
improved processing time
0%
error rate – a reduction of 7%
Power Platform
offers unmatched
governance and
security controls
at scale today
API Automation
& DevOps
Identity
Management
Data
Privacy
Data
Encryption
Data
Loss Prevention
Unified
Administration
System
Health
Usage
analytics
CoE &
Best Practices
Government
Hosting
Compliance
Standards
Activity
Logging
“How do we build one app faster?”
“How do we transform our
processes faster?”
More than organizations have experienced
Copilot in Dynamics 365 and Power Platform
Thank you!

More Related Content

What's hot (20)

PPTX
Intelligent automation with Microsoft Power Automate
Daniel Laskewitz
 
PDF
03 power platform power automate in a day-2
Kumton Suttiraksiri
 
PPTX
Rahat Yasir: Enterprise Data & AI Strategy & Platform Designing
Lviv Startup Club
 
PPTX
Power Automate
Fausto Capellan Jr
 
PDF
Powerapps & Flow
Xpand IT
 
PPTX
Microsoft Fabric Introduction
James Serra
 
PPTX
Microsoft power platform
Jenkins NS
 
PDF
Exploring the PowerApps advantage
Malin De Silva
 
PPTX
AI & Robotic Process Automation (RPA) to Digitally Transform Your Environment
Cprime
 
PDF
Atlassian Overview
Atlassian
 
PDF
Building Modern Streaming Analytics with Confluent on AWS
confluent
 
PPTX
Databricks Fundamentals
Dalibor Wijas
 
PDF
Exploring Opportunities in the Generative AI Value Chain.pdf
Dung Hoang
 
PDF
𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐈: 𝐂𝐡𝐚𝐧𝐠𝐢𝐧𝐠 𝐇𝐨𝐰 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐞𝐬 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐞𝐬
VINCI Digital - Industrial IoT (IIoT) Strategic Advisory
 
PPTX
PowerApps Deep Dive
SPC Adriatics
 
PDF
Microsoft Fabric Intro D Koutsanastasis
Uni Systems S.M.S.A.
 
PDF
Tojin Eapen - Augmenting Creativity Using Gen AI.pdf
SOLTUIONSpeople, THINKubators, THINKathons
 
PPTX
Intro to power apps
Agusto Sipahutar
 
PPTX
Introduction to Microsoft Power Platform (PowerApps, Flow)
Sam Fernando
 
PPT
Data Lakehouse Symposium | Day 1 | Part 2
Databricks
 
Intelligent automation with Microsoft Power Automate
Daniel Laskewitz
 
03 power platform power automate in a day-2
Kumton Suttiraksiri
 
Rahat Yasir: Enterprise Data & AI Strategy & Platform Designing
Lviv Startup Club
 
Power Automate
Fausto Capellan Jr
 
Powerapps & Flow
Xpand IT
 
Microsoft Fabric Introduction
James Serra
 
Microsoft power platform
Jenkins NS
 
Exploring the PowerApps advantage
Malin De Silva
 
AI & Robotic Process Automation (RPA) to Digitally Transform Your Environment
Cprime
 
Atlassian Overview
Atlassian
 
Building Modern Streaming Analytics with Confluent on AWS
confluent
 
Databricks Fundamentals
Dalibor Wijas
 
Exploring Opportunities in the Generative AI Value Chain.pdf
Dung Hoang
 
𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐈: 𝐂𝐡𝐚𝐧𝐠𝐢𝐧𝐠 𝐇𝐨𝐰 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐞𝐬 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐞𝐬
VINCI Digital - Industrial IoT (IIoT) Strategic Advisory
 
PowerApps Deep Dive
SPC Adriatics
 
Microsoft Fabric Intro D Koutsanastasis
Uni Systems S.M.S.A.
 
Tojin Eapen - Augmenting Creativity Using Gen AI.pdf
SOLTUIONSpeople, THINKubators, THINKathons
 
Intro to power apps
Agusto Sipahutar
 
Introduction to Microsoft Power Platform (PowerApps, Flow)
Sam Fernando
 
Data Lakehouse Symposium | Day 1 | Part 2
Databricks
 

Similar to Microsoft Power Platform.pptx (20)

PDF
Revolutionizing Automation & Application Development with your AI-powered Pow...
Uni Systems S.M.S.A.
 
PDF
Build Agile Business Processes With Power Apps in Modern Workplace
David J Rosenthal
 
PPTX
Microsoft Power Platform in 2025_Piyush Gupta_.pptx
Piyush Gupta
 
PDF
IIBA® Sydney Unlocking the Power of Low Code No Code: Why BAs Hold the Key
AustraliaChapterIIBA
 
PPTX
Webinar: Microsoft Power Platform Licensing Untangled
Withum
 
PDF
Rapid Application Development
VILT
 
PPTX
How to evolve your BPM strategy using Office365 platform
Harsh Mishra
 
PDF
Business Process Automation Solutions | BPA Services | DynaTech Systems
henrryfor680
 
PDF
D365 Demonstration CRM G Aspiotis
Uni Systems S.M.S.A.
 
PDF
Best DevOps and ML tools
maziarforoudian1
 
PDF
PPT-Deck-Power-Platform-Virtual-Training-Day-Fundamentals.pdf
gdefwy4s5
 
PDF
Low-Code Development Platform.pdf
Ashutosh Kalbande
 
PDF
What is Microsoft Power Platform?
ArpanDesai18
 
PDF
Build Agile Business Processes with Microsoft Power Platform
David J Rosenthal
 
PDF
Whitepaper-Power-Platform-ENG.pdf
andinieldananty
 
PDF
Microsoft Teams Usage
David J Rosenthal
 
PPTX
Introducing Flow & PowerApps - "Power to the people"
Xylos
 
PDF
HCL Volt MX Overview - DNUG Stammtisch Schweiz
DNUG e.V.
 
PDF
HCL Volt MX Overview - DNUG Stammtisch Bodensee
DNUG e.V.
 
PDF
SharePoint Inspired 'Get more from your data with Office 365'
Xylos
 
Revolutionizing Automation & Application Development with your AI-powered Pow...
Uni Systems S.M.S.A.
 
Build Agile Business Processes With Power Apps in Modern Workplace
David J Rosenthal
 
Microsoft Power Platform in 2025_Piyush Gupta_.pptx
Piyush Gupta
 
IIBA® Sydney Unlocking the Power of Low Code No Code: Why BAs Hold the Key
AustraliaChapterIIBA
 
Webinar: Microsoft Power Platform Licensing Untangled
Withum
 
Rapid Application Development
VILT
 
How to evolve your BPM strategy using Office365 platform
Harsh Mishra
 
Business Process Automation Solutions | BPA Services | DynaTech Systems
henrryfor680
 
D365 Demonstration CRM G Aspiotis
Uni Systems S.M.S.A.
 
Best DevOps and ML tools
maziarforoudian1
 
PPT-Deck-Power-Platform-Virtual-Training-Day-Fundamentals.pdf
gdefwy4s5
 
Low-Code Development Platform.pdf
Ashutosh Kalbande
 
What is Microsoft Power Platform?
ArpanDesai18
 
Build Agile Business Processes with Microsoft Power Platform
David J Rosenthal
 
Whitepaper-Power-Platform-ENG.pdf
andinieldananty
 
Microsoft Teams Usage
David J Rosenthal
 
Introducing Flow & PowerApps - "Power to the people"
Xylos
 
HCL Volt MX Overview - DNUG Stammtisch Schweiz
DNUG e.V.
 
HCL Volt MX Overview - DNUG Stammtisch Bodensee
DNUG e.V.
 
SharePoint Inspired 'Get more from your data with Office 365'
Xylos
 
Ad

More from Uni Systems S.M.S.A. (20)

PDF
Master CX with AI-Powered Experience Orchestration
Uni Systems S.M.S.A.
 
PPTX
Achieving next-gen productivity & maximizing your efficiency with Copilot for...
Uni Systems S.M.S.A.
 
PDF
Microsoft - Power Platform_G.Aspiotis.pdf
Uni Systems S.M.S.A.
 
PDF
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems S.M.S.A.
 
PPTX
Uni Systems for Power Platform.pptx
Uni Systems S.M.S.A.
 
PDF
AI pitch SSideri
Uni Systems S.M.S.A.
 
PDF
Create Unique Experiences through a CRM Approach St Kontos
Uni Systems S.M.S.A.
 
PDF
Bridging The Gap D Karystinos
Uni Systems S.M.S.A.
 
PDF
Bring your data to the era of AI D. Agagiotis.pdf
Uni Systems S.M.S.A.
 
PDF
How AI Transforms Businesses
Uni Systems S.M.S.A.
 
PDF
Innovative approaches with AI, Data Analytics & CRM
Uni Systems S.M.S.A.
 
PDF
Medallia VoC in action .pdf
Uni Systems S.M.S.A.
 
PDF
CX Powered by Uni Systems.pdf
Uni Systems S.M.S.A.
 
PDF
Change the Business Landscape with Voice of Customer.pdf
Uni Systems S.M.S.A.
 
PDF
CX Powered by Uni Systems
Uni Systems S.M.S.A.
 
PDF
Change the Business Landscape with Voice of Customer
Uni Systems S.M.S.A.
 
PDF
Medallia VoC in action
Uni Systems S.M.S.A.
 
PDF
The Evolution in Customer Experience: Migration to Cloud for Contact Center
Uni Systems S.M.S.A.
 
PDF
The Evolution of Customer Experience
Uni Systems S.M.S.A.
 
PDF
Using cloud native development to achieve digital transformation
Uni Systems S.M.S.A.
 
Master CX with AI-Powered Experience Orchestration
Uni Systems S.M.S.A.
 
Achieving next-gen productivity & maximizing your efficiency with Copilot for...
Uni Systems S.M.S.A.
 
Microsoft - Power Platform_G.Aspiotis.pdf
Uni Systems S.M.S.A.
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems S.M.S.A.
 
Uni Systems for Power Platform.pptx
Uni Systems S.M.S.A.
 
AI pitch SSideri
Uni Systems S.M.S.A.
 
Create Unique Experiences through a CRM Approach St Kontos
Uni Systems S.M.S.A.
 
Bridging The Gap D Karystinos
Uni Systems S.M.S.A.
 
Bring your data to the era of AI D. Agagiotis.pdf
Uni Systems S.M.S.A.
 
How AI Transforms Businesses
Uni Systems S.M.S.A.
 
Innovative approaches with AI, Data Analytics & CRM
Uni Systems S.M.S.A.
 
Medallia VoC in action .pdf
Uni Systems S.M.S.A.
 
CX Powered by Uni Systems.pdf
Uni Systems S.M.S.A.
 
Change the Business Landscape with Voice of Customer.pdf
Uni Systems S.M.S.A.
 
CX Powered by Uni Systems
Uni Systems S.M.S.A.
 
Change the Business Landscape with Voice of Customer
Uni Systems S.M.S.A.
 
Medallia VoC in action
Uni Systems S.M.S.A.
 
The Evolution in Customer Experience: Migration to Cloud for Contact Center
Uni Systems S.M.S.A.
 
The Evolution of Customer Experience
Uni Systems S.M.S.A.
 
Using cloud native development to achieve digital transformation
Uni Systems S.M.S.A.
 
Ad

Recently uploaded (20)

PDF
OpenInfra ID 2025 - Are Containers Dying? Rethinking Isolation with MicroVMs.pdf
Muhammad Yuga Nugraha
 
PDF
Lecture A - AI Workflows for Banking.pdf
Dr. LAM Yat-fai (林日辉)
 
PPTX
The Future of AI & Machine Learning.pptx
pritsen4700
 
PDF
introduction to computer hardware and sofeware
chauhanshraddha2007
 
PPTX
python advanced data structure dictionary with examples python advanced data ...
sprasanna11
 
PPTX
Dev Dives: Automate, test, and deploy in one place—with Unified Developer Exp...
AndreeaTom
 
PPTX
Farrell_Programming Logic and Design slides_10e_ch02_PowerPoint.pptx
bashnahara11
 
PPTX
AVL ( audio, visuals or led ), technology.
Rajeshwri Panchal
 
PDF
The Future of Artificial Intelligence (AI)
Mukul
 
PDF
Make GenAI investments go further with the Dell AI Factory
Principled Technologies
 
PDF
The Past, Present & Future of Kenya's Digital Transformation
Moses Kemibaro
 
PDF
NewMind AI Weekly Chronicles – July’25, Week III
NewMind AI
 
PDF
State-Dependent Conformal Perception Bounds for Neuro-Symbolic Verification
Ivan Ruchkin
 
PDF
Market Insight : ETH Dominance Returns
CIFDAQ
 
PDF
Responsible AI and AI Ethics - By Sylvester Ebhonu
Sylvester Ebhonu
 
PDF
TrustArc Webinar - Navigating Data Privacy in LATAM: Laws, Trends, and Compli...
TrustArc
 
PDF
How ETL Control Logic Keeps Your Pipelines Safe and Reliable.pdf
Stryv Solutions Pvt. Ltd.
 
PDF
Researching The Best Chat SDK Providers in 2025
Ray Fields
 
PDF
Economic Impact of Data Centres to the Malaysian Economy
flintglobalapac
 
PDF
Build with AI and GDG Cloud Bydgoszcz- ADK .pdf
jaroslawgajewski1
 
OpenInfra ID 2025 - Are Containers Dying? Rethinking Isolation with MicroVMs.pdf
Muhammad Yuga Nugraha
 
Lecture A - AI Workflows for Banking.pdf
Dr. LAM Yat-fai (林日辉)
 
The Future of AI & Machine Learning.pptx
pritsen4700
 
introduction to computer hardware and sofeware
chauhanshraddha2007
 
python advanced data structure dictionary with examples python advanced data ...
sprasanna11
 
Dev Dives: Automate, test, and deploy in one place—with Unified Developer Exp...
AndreeaTom
 
Farrell_Programming Logic and Design slides_10e_ch02_PowerPoint.pptx
bashnahara11
 
AVL ( audio, visuals or led ), technology.
Rajeshwri Panchal
 
The Future of Artificial Intelligence (AI)
Mukul
 
Make GenAI investments go further with the Dell AI Factory
Principled Technologies
 
The Past, Present & Future of Kenya's Digital Transformation
Moses Kemibaro
 
NewMind AI Weekly Chronicles – July’25, Week III
NewMind AI
 
State-Dependent Conformal Perception Bounds for Neuro-Symbolic Verification
Ivan Ruchkin
 
Market Insight : ETH Dominance Returns
CIFDAQ
 
Responsible AI and AI Ethics - By Sylvester Ebhonu
Sylvester Ebhonu
 
TrustArc Webinar - Navigating Data Privacy in LATAM: Laws, Trends, and Compli...
TrustArc
 
How ETL Control Logic Keeps Your Pipelines Safe and Reliable.pdf
Stryv Solutions Pvt. Ltd.
 
Researching The Best Chat SDK Providers in 2025
Ray Fields
 
Economic Impact of Data Centres to the Malaysian Economy
flintglobalapac
 
Build with AI and GDG Cloud Bydgoszcz- ADK .pdf
jaroslawgajewski1
 

Microsoft Power Platform.pptx

  • 1. Embracing Digital Transformation through AI-powered Solutions for Automation and Process Optimization George Aspiotis Sr. Partner Development Manager 28/11/2023
  • 2. The world is Industries are transforming rapidly The drivers for economic growth are evolving The world is more connected than ever
  • 3. AI sets the stage for
  • 4. • Speaks natural language • Synthesizes large amount of data • Creates original content • Iterates ideas with human in the loop DALL-E: Monet style painting of robot playing chess with human ChatGPT
  • 5. Era of the AI Copilot From Tools Data input Follows commands Uses specialized language
  • 6. Streamlined, intuitive low-code development for everyone AI in Power Platform
  • 7. Power Apps express design – image to app Upload an image and map its elements to Power Apps components Manages most common controls like inputs, buttons, check box, drop downs, text inputs, etc. Provides optional data set up steps for you to extract fields from the image and create a Dataverse table right away A working app based off of the image content is generated automatically
  • 8. Introducing natural language development with copilot  Build new apps just by describing in natural language what you need Multi-turn, multi-step conversation through the process of creating data and customizing UX Makers can build a complete app over Dataverse by starting with natural language No friction to use
  • 9. Copilot control adds a personal copilot to any app  Add a copilot experience to any custom Power App Empower users to generate intelligent insights and analytics Write queries and refine analysis with the help of a next-generation AI assistant
  • 10. Copilot in action Bring ideas to life with AI powered automation development Now you can describe what you want to automate in a sentence, and an AI- based copilot will build your flow in seconds This new way to create flows runs on OpenAI Codex, an AI model descendant of GPT-4 that can translate natural language to code, in this case, Power Automate cloud flows Automatically generate an expression formula by providing Copilot examples of your desired output
  • 12. Rabobank used Power Platform with Dynamics 365 to automate 60,000-80,000 customer calls every month – up to 50% of total call volume
  • 13. “Analysis that used to take three weeks can now be done in three minutes. Better yet, we have achieved a placement accuracy of 99.1%, which is far higher than what we could manage previously.” Alex Meijvis Product Owner for Transition at Rabobank
  • 15. Transform your operations without replacing SAP Power Apps Power Automate
  • 16. “Microsoft Power Platform has allowed us to break free of the challenges we had with custom code and innovate quickly on top of our legacy systems.” Bob Means: Director of Business Solutions Coca-Cola Bottling Company United 50,000+ Orders processed Average reduced processing time of Half-day to seconds
  • 17. Meaningful enablement and robust governance Insurance Of apps and flows created within first year 100s Month to define new process and launch solution 1 Read full story here Zurich Insurance Group (Zurich) is an insurance company based in Zurich, Switzerland. To accelerate digital transformation, drive innovation, and streamline operations across the global enterprise, citizen and pro developers at Zurich have turned to Microsoft Power Platform for business app development, process automation, and more. Valentin Mazhar Solution Architect, Zurich Insurance Group Challenge Solution The inability to review all digital solutions created by employees causes gaps in security and governance Establish a Center of Excellence around Power Platform to regulate use of data, connectors, and environments to ensure compliance “The CoE Starter Kit provided a lot of value and gave us visibility over the usage of the platform in our tenant. The insights we got from the beginning have been really useful for everything we did afterward.” with Power Apps
  • 18. Reimagine customer experience Retail View of sales 360° Minutes training to learn new solution <30 Read full story here IKEA Sweden partnered with Capgemini, a Microsoft Gold Partner to build a Power Platform solution for its sales staff to improve the kitchen buying experience for individual customers (B2C) and businesses (B2B). The project contributes to realizing the vision of having a holistic view of the customer over the lifetime of their relationship with IKEA. Michel Tabakovic IKEA Country Sales Manager Challenge Solution Project management processes are lack-luster and lack structure causing frustration with customers Build a tool that allows tracking and visibility through the project and sets roots for future projects “Microsoft Dynamics 365 and Power Platform ensures that our customers feel seen. It makes it smoother for our co-workers to take the customer through the kitchen buying process. It has been an enabler to build long term business relationships based on quality and trust.” with Power Apps
  • 19. Power Platform unlocks value across your business Enhance Employee Experiences Empower Departments Extend LOB Systems Application Modernization
  • 21. Build and update solutions at scale Develop solutions at scale. Free up limited pro dev resources and enable them to work faster on mission critical solutions. Build solutions where you work. Adapt and save money with scalable solutions that solve your greatest business challenges. Create secure external websites. Refresh your existing websites or quickly launch new ones at scale using built-in, easy to use components. 87% of CIOs and IT pros say low-code is very useful in helping their organizations modernize legacy applications.1 Sources: Low-code signals 2023 - Microsoft Power Platform Blog
  • 22. Pixel perfect visual app designer enables you to build and deploy professional looking apps faster Applications that work across many form factors: Deploy once, use everywhere Integration with Azure, Visual Studio, and GitHub enables everyone to build with the tools they use most AI assisted experiences with natural language to formula generation and apps from images
  • 23. 7% increased reimbursement for damage 20+ apps created 273% increase in Power Apps users over 2 years With a thriving rental business across several stores, Western States Caterpillar Equipment Company looked at how Microsoft Power Platform can improve several core business processes and accelerate the service provided to their customers. With low-code solutions available, they learned how to digitize, modernize, and transform two business processes fundamental to their growth. Sources: Case Study: Western States Caterpillar – fusion teams use Microsoft Power Platform to build mobile apps for field staff
  • 25. Improve and extend your core systems Improve processes and user experience across your company’s core systems like SAP, Oracle, and Salesforce. Extend your core systems with apps, flows, external websites, chatbots and dashboards to fill gaps and deliver flexibility. Get more out of your existing investments with a modern solution that keeps the user experience seamless and extends the life of your core systems. Sources: Low-code signals 2023 - Microsoft Power Platform Blog 89% of CIOs and IT pros surveyed say low-code is effective in increasing efficiency.1
  • 26. Power Virtual Agents Power BI SAP Salesforce Workday Oracle Dynamics 365 Data Connectors Dataverse AI Builder Power Fx Agility for core business systems Power Platform Core Systems Build, Connect, and Extend Power Apps Power Automate Power Virtual Agents Power Pages Power BI SAP Salesforce Workday Oracle Dynamics 365 Data Connectors Dataverse AI Builder Power Fx
  • 27. 30% cost reduction 95% decrease in lead time 100% elimination of email and spreadsheets The EY organization works with more than 200,000 clients in 150 countries. The company used Microsoft Power Platform to automate the high- frequency, semi-manual General Ledger posting process used internally by the EY Global Finance team that integrates with its SAP ERP system. The solution is currently being deployed globally Sources: Case Study: EY helps enable entry at source for a global finance process with Power Platform, reducing lead times by 95 percent
  • 29. Boost employee engagement & productivity Connect your internal and external data sources and give employees information they need to decide & act fast. Improve communication, focus, and collaboration with apps, workflows, and bots available in the flow of work through Teams and M365. Simplify work with applications and automations that streamline activities and experiences both in the office and on the front line. Sources: Low-Code Trend Report 2022 - Microsoft Power Platform Blog The use of no-code or low-code platforms or apps is shown to have led to an 83% positive impact on work satisfaction.1
  • 30. Power Automate Power BI Microsoft 365 Dynamics 365 Outlook OneDrive Microsoft Teams Dataverse SharePoint Forms Data Connectors Power Platform Connect, extend and integrate with productivity tools Power Apps Power Automate Power Virtual Agents Power Pages Power BI Microsoft 365 Dynamics 365 Outlook OneDrive Microsoft Teams Dataverse SharePoint Forms Data Connectors Integrate with productivity tools
  • 31. Leverage your data to enhance employee experiences Natively integrated into Microsoft Teams, Microsoft 365, Dynamics 365 Build solutions to meet employee needs and embed them directly into their flow of work Built-in connectivity to cloud services, content services, databases, and APIs Robotic Process Automation is the ultimate connector, if necessary
  • 33. Empower departments to solve business challenges Accelerate developers and empower business users to develop solutions faster and at scale with safeguards in place. Build solutions with less effort with next generation AI copilot to quickly go from idea to solutions with natural language. Keep IT in full control and reduce the risk of shadow IT with centralized administration and governance. Sources: Low-Code Trend Report 2022 - Microsoft Power Platform Blog More than 80% of users and potential users of low-code or no-code platforms report that they would be more willing to work for a company that invests in their technical upskilling.1
  • 34. T-Mobile has seen widespread organic adoption of Microsoft Power Platform with hundreds of makers building apps and flows across several departments. An app built by Brian Hodel, a Senior Systems Analyst with a pro-dev background embraced low code and the Power Platform to rapidly build complex solutions. Sources: Case study: T-Mobile saves thousands of hours with Power Platform solution to manage customer initiatives $4M+ savings 12x improved processing time 0% error rate – a reduction of 7%
  • 35. Power Platform offers unmatched governance and security controls at scale today API Automation & DevOps Identity Management Data Privacy Data Encryption Data Loss Prevention Unified Administration System Health Usage analytics CoE & Best Practices Government Hosting Compliance Standards Activity Logging
  • 36. “How do we build one app faster?” “How do we transform our processes faster?”
  • 37. More than organizations have experienced Copilot in Dynamics 365 and Power Platform

Editor's Notes

  • #2: Hi, I am excited to be talking to you today about how you can accelerate innovation with your organization with low code.  I am X, part of Microsoft’s Business Applications/Azure Innovation team. My role is X Joined by X
  • #3: Let’s start with the world today. Things all around us are changing rapidly, and organizations need to adapt. This is nothing new.  If you look back just a few years, we saw that organizations that had already invested in their own digital foundation were able to weather the disruption of the pandemic better than their peers, with many of them emerging even stronger than before.  We believe we're on the cusp of a similar inflection point today.  The pressures today are different. After years of disruption driven by the pandemic, industries are continuing to transform quickly. The global workforce is shrinking as the population ages, and at a macro level, labor productivity has stalled for years. And with a more connected global population, we’ve seen security threats emerge and evolve faster than ever.  But the pace of change hasn’t slowed. 
  • #4: We are entering the age of AI. AI is going to profoundly change how we work and how our organizations operate. AI will provide a catalyst that will dramatically improve productivity if we apply it well. And AI is going to define new ways for humans to amplify their impact, their capability, and their unique potential.
  • #5: We are at the starting point for the benefits and innovation AI will bring to businesses. OpenAI ChatGPT puts the power of AI in the hands of everyday users. Anyone can now prompt AI to generate original content and images in moments. The ability to create a poem about how generative AI will change the world is a preview of how AI will fundamentally change productivity and business processes, like those managed in a CRM or ERP, forever.
  • #6: The third industrial revolution shifted digitized traditional processes, evolving to create new ways of organizing and accessing information, creating digital solutions to business problems, and engaging audiences in digital spaces. The 4th industrial revolution opens doors to transform how people focus time in the workday. Technologies like AI and machine learning, the ability to automate personal workflows and processes, and low code don’t replace human innovation, but amplify human expertise and ability.
  • #23: Boasting the most capable cloud, Power Apps reaches 270+ million users natively in Teams and Office 365 backed with the full breadth and depth of Microsoft Dataverse and the Azure cloud. Integration with the rest of the Power Platform enables users to easily build and embed RPA and low-code Virtual Agents and connect to over 475 services. The incredible breadth of fusion teams makes scaling gracefully from simple no-code to mission critical sophistication easy. Power Apps empowers citizen developers to work directly with pros for advanced solutions in a collaborative environment. Unlock massive enterprise scale with a platform built on a world-class identity platform, with deep analytics and market-leading governance controls. Advanced innovation capabilities such as AI, mixed reality, and hyper automation are already working at scale for Microsoft customers defining the future of applied low-code.
  • #28: The EY organization works with more than 200,000 clients in 150 countries, from startups to multinationals across all sectors, helping them address their most pressing challenges. The company used Microsoft Power Platform and fusion development to automate the high-frequency, semi-manual General Ledger posting process used internally by the EY Global Finance team that integrates with its SAP ERP system. The solution is currently being deployed globally. By enabling entry at source for this finance process, EY teams can reduce lead times by 95 percent, compared with the legacy process in which the creation of the source data and the input were separate.
  • #32: Do more with your business data. Unify data across all your business processes to create apps and workflows that move data more efficiently across departments and divisions. Easily connect your data​. Power Apps provides access to more than 350+ data sources out of the box, including systems like SAP, Workday, and Salesforce. The platform also offers seamless hybrid connectivity. Simplify complex data projects. Use Microsoft Dataverse included with Power Apps to easily store and secure different types of data across your organization – to build apps that work across data siloes. No advanced data experience required. Get a single source of truth across your organization. As Dataverse standardizes your data through the common data model, it’s easier to build and run apps using the same data. And because Dynamics 365 applications are natively built on it, you can also build apps without needing additional data integration. All with the enterprise-grade security and manageability of Power Apps.
  • #34: Build solutions with less effort leveraging the simplicity of low-code enhanced with Copilot Build solutions with less effort using the simplicity of low-code enhanced with Copilot. Strike the right balance of no-code, low-code, and code-first. Build solutions with less effort with integrated, easy-to-use development tools enhanced with Copilot. With a connected Build solutions faster with next generation AI copilot to quickly go from idea to solutions.
  • #36: By now you might be thinking, that’s great but I can’t put this in the business because it’ll just create more headaches. That would be true if you didn’t have support from what we believe to be an industry-leading set of security, governance, and compliance capabilities within the Power Platform. We built in capabilities for Security, Compliance, and Governance that gives you full control of the applications and data that are running in your business. Whether it’s a citizen developed application that you want to restrict access to just a handful of people, or a desire to approve any application that goes into production, you have full control over the data connections and a full history of activities in the platform.
  • #37: I encourage you to Think BIG about how Power Platform can be applied in your business across the patters of value. The more you build on the platform the lower the cost per solution and, more importantly, the greater value is delivered across your business. And example of what I mean is Chevron. They started with Power Platform to solve a single problem and that paid off in millions of dollars of value. This led them to adopt the platform. Once the CEO heard about it, the question wasn’t “what’s our next app?”, instead he asked, “how do we transform 1,000 processes a year?” that was their big thing - what is thinking BIG for you? Here’s the full Chevron story summary: This is an exploration oil rig that’s off the gulf of Mexico. It costs half a million dollars to run one of these each day. And what software platform did Chevron historically use to run these half-a-million-dollars a day operations? Microsoft Excel. 57 spreadsheets, involving 40-60 expert humans, 9-12 months to plan a mission. Chevron tried multiple times to replace their spreadsheets with custom software. they spent $1M to build a bespoke piece of software and still that couldn’t produce something in production that their teams would use. It was incredibly difficult to take the requirements in the heads of mechanical engineers about mud oil viscosity and ball bearing fault tolerance and put that in the head of a software engineer to produce working software. Chevron hit pause on the project. They brought in a new team and Power Platform. Within 8 weeks, they had a pilot going in the field on an actual project. Couple months later, they standardized on it in the Gulf of Mexico. Couple months after that, they adapted it to other operating theaters. Within a few more months, they started commercializing it with a partner to transform their cost center into a revenue center. The reason I share this is because it’s a good example of the power of low-code. With low code, they were able to take the uninteresting repeatable parts of business software development – where are we storing the data, what data model do we use to represent products and schedules and services, how do express that as a web app and deploy it to iOS and Android and integrate it with AAD, how do we point it to other data sources in the organization? All of this takes time, but because Power Apps takes care of all these things, Chevron was able to focus time and effort on activities that were specific to their business process.
  • #39: If you haven’t already, ask the customer these three questions: Which patterns resonate with you most? Are there projects in those patterns that stand out as priorities? Who else should we be talking to about this?