stephenson viate comm college 081815
- 1. Phyllis Kay C. Stephenson 1235 Bird Road Gibsonville, N.C. 27249 (336) 263 -7491 pstephenson@stephensonconsultation.com EDUCATION: University of North Carolina at Greensboro Bachelor of Science- Social Work Master of Public Affairs Nonprofit Management Certification EMPLOYMENT EXPERIENCES: July 2015 - Stephenson Consultation • Systemic Analysis, Improvement Plans Incorporating Connectivity of Resources and Evaluation Processes: Service provided and designed based on request of contractor, integration of mission and vision and adaptations for agency, teams or individuals. Systemic analysis will address strengths, opportunities and challenges. Innovative options and projections inclusive of projected evolutions and trends. • Educational and Training Resource Development: Options include presentation of the Stephenson Consultation Curricula and development of training and educational resources. • Fidelity Implementation and Outcome Measurement: Design and implement fidelity implementation and outcome measurement tools to document and validate agency performance and best practice. • Presentations and Speaker Engagements: Legacy of Leadership, Ethics in Practice and additional topics available and special topics developed upon request. February 2012 – July 2015 - RRFF Chief Executive Officer • Innovation in Practice: Provided direction and oversight in developing a new service to be provided across North Carolina with the Division of Medical Assistance. Integrated analysis of trends in treatment and best practice to create an informed process. Developed new processes and tools to improve service delivery through expanded collaboration with both internal and external stakeholders. Created new partnerships. • Collaborative Engagement: Partnerships and connections with researcher, database designer, network providers, state divisions, managed PSTEPHENSON 1
- 2. care organizations and other stakeholders for successful development and implementation of the service. Developed communication, reporting and project development processes with expanded community of stakeholders and advisors. • Operational Management: Oversight of agency operations, staff members, reporting, budget, grant implementation, strategic growth, and successful financial transition from grant funding to managed care pay for services revenue. • Leadership by Example: Engaged at the local, state and national level to provide trainings, speeches, presentations and resources to continually create excellence and evolution in service delivery. Engaged with the political system to increase awareness and support bill development. • Excellence in Service Delivery: Created tools and resources to measure outcomes and fidelity to models in service delivery. Incorporated database resources and progressive research tools to measure outcomes. Analyzed outcome information for continual improvement. Provided report formats for member agencies and managed care organizations for transparency in delivery of service and level of quality through measured outcomes during and post treatment. Analysis of trends in delivery of service and outcomes at designated intervals to inform innovative solutions. • Educational Resource and Training Development: Developed training manual, series of training classes, continual educational engagements through a variety of venues. Created recruitment and retention resources inclusive of collaborative geographic strategies. Developed and provided training resources for delivery across managed care integrated training resources inclusive of managed care organizations and community partners. September 2003 – February 2012 - Easter Seals UCP North Carolina State Service Line Director North Carolina Respite Care Director • Leadership and Diversity: Combination position required diverse demonstration of leadership ranging from individuals, teams, stakeholders to national relationships and legislative engagement. Oversight of service delivery. Politically engaged at state and federal levels to pass respite legislation and support funding for North Carolina Services. Provided leadership of the respite coalition at local, state, national and international communities. Served on the North Carolina State Respite Committee to guide implementation of funding. PSTEPHENSON 2
- 3. • Compliance and Regulatory Assurance: Demonstrated knowledge of regulations and ability for successful implementation of services. Evaluated progress and performance in service delivery in compliance with child placing license and adherence to agency, state, and national regulations. Integrated innovative solutions to improve the delivery of services to children. Created an educational process for team members across the state to meet mission and vision with excellence in service delivery. Collaborated on state leadership team to provide oversight of services in adherence with agency policies. • Analysis and Implementation: Developed an analysis of successful implementation of models with fidelity measures to drive training and certification process. Provided program development and guidance for teams statewide integrating face to face and web based learning engagements. Collaborated with local teams and leadership in the local, state and national levels. Reviewed and evaluated emerging best practices for greatest potential for agency improvement. Provided defined implementation process for new models with fidelity measures. July 1997 – September 2003: Volunteer Families for Children Deputy Director Program Manager • Leadership and Program Development: Provided oversight for staff and program direction in 12 counties. Supervised and trained social work staff members in innovated approaches to program development. Collaborated to establish VFC “Best Practices and Procedures”. Demonstrated successful grant writing and oversight of funding for designated services. Assured compliance with procedures that comply with funding and licensure standards. Developed and implemented team and individual work-plans reflective of annual agency goals. Created a cohesive team in the delivery of an exceptional volunteer service. Budgetary development and oversight. • Collaboration and Innovation: Connected local leaders and stakeholders to actively serve and lead on a local advisory councils to create community connections and engagements to support the volunteer model of service delivery. Provided leadership at the community, local and state levels that were vital to stability of the program. Created collaborative linkage of services to consumers through local provider networks such as Department of Social Services, Juvenile Justice, United Way, Mental Health, Health Care and local service providers. Provided public awareness events and speaking engagements on a local, state and national level to support the continual expansion of the program. Created a donor community to support needs of the children and families served by VFC. PSTEPHENSON 3
- 4. • Recruitment and Retention Strategic Solutions: Created a strategic plan to recruit, train, and retain volunteer families through innovative approaches. Developed outcome measures to evaluate program success. Utilized collaborative community engagements to expand the program. 1984 - 1989 Twin Lakes Center Independent Living Director • Overview: Planned and assisted clients with completing and participating in activities at their maximum functioning level (ranging from skilled nursing to independent levels of functioning.) Provided counseling and individual interaction with clients, family members, and staff. Established and supervised an extensive volunteer program linking clients, family, facility, and other applicable support services. Supervision of staff and volunteers. Involved in interdepartmental and community presentations and meetings. Budget oversight. Supervised college intern students. 1982 – 1984 Guilford Technical Community College Adult Basic Education Instructor • Overview: Implemented Curriculum to provide maximum learning engagement with learners. Provided learning opportunities to a diverse population. Collaboration with teachers to expand instructional resources. Incorporated individual teaching techniques to resonate with learners for most successful outcome. Provided structure for a safe and comfortable learning environment. Engagement with administrators and leadership for continual skill development. 1977 – 1981 Countryside Manor Social Worker / Activities Director • Overview: Provided leadership in a variety of duties from initial work in the dietary department to promotions to Activities Director and Social Worker. Demonstrated working with teams. Integrated diverse solutions for individuals within the boundaries of service delivery. Demonstrated leadership skills, reliability, integrity and dependability. . PRESENTATIONS: August 2015 Foster Family Based Treatment Association, Denver, Colorado Session Presented: Legacy of Leadership July 2015 Foster Family Based Treatment Association Membership Development for the Pacific Northwest – Growing National Membership during Systemic Change Portland, Oregon and Seattle, Washington March 2015 Child Adolescent and Young Adult Behavioral Health Conference, Miami, Florida PSTEPHENSON 4
- 5. Session Presented: Intensive Alternative Family Treatment (Co- presenters, Suzanne Boyd, Ph.D. and Linda McWhorter, M.S.) February 2015 Congressional Hearing – Testimony for Best Practices Treatment Foster Care, Washington, D.C. Panel Member Testimony – Best Practices for Treatment Foster Care – A Time for Systemic Change January 2015 Kinship Summit, Raleigh North Carolina Engaging Kinship Members in Treatment Models 2015 Managed Care Organization and Network Provider Recruitment Events, Greenville, New Bern, Raleigh, Winston Salem, Asheville and Sylva North Carolina – Service Collaborative Recruiting July 2014 Foster Family Based Treatment Association, Orlando, Florida Session Presented: Ethics in Practice December 2013 North Carolina Council of Community Programs, Pinehurst, N.C. Systemic Change and Outcomes (Co-Presenter, Connie Cochran) July 2013 Foster Family Based Treatment Association, Nashville, Tennessee Session Presented: Legacy of Leadership May 2013 Foster Family Based Treatment Association Public Policy, Washington, D.C. White House Presentation; Outcomes– Measuring What Matters in Treatment Foster Care (Additional Presentation History will be provided upon request) PUBLICATIONS: Phyllis Stephenson, MPA and Suzanne Boyd, Ph.D., Educational Resources for Foster Care and Adopted Youth Fostering Families Today, Volume 14 Issue 3 July August 2014 Phyllis Stephenson, MPA and Suzanne Boyd, Ph.D., Rapid Resources for Children Fostering Families Today, Volume 14 Issue 4 September October 2014 Phyllis Stephenson, MPA and Suzanne Boyd Ph.D., Rapid Resource for Families Training Manual, 2012 PSTEPHENSON 5
- 6. COMMUNITY COLLABORATION AND VOLUNTEER ENGAGEMENT: Foster Family Based Treatment Association - National Board Member – 2010- current: Service includes Executive Committee, National Leadership of Membership Development and additional subcommittees Foster Family Based Treatment Association – National Membership Committee Chair person 2009 - current Foster Family Based Treatment Association – North Carolina Chapter Chairperson 2009 – current Foster Family Based Treatment Standards Committee and Board Nomination Committee – 2011 – 2014 Congressional Testimony: Best Practices for Children and Youth in Treatment Foster Care, February 2015 Community Outreach Volunteer Trinity Worship Center – 2013 – current. Community engagement, School Stock, small group activity. North Carolina Foster Parent Association Conference Presenter 2011 / 2012 Benchmarks – Foster and Adoption Subcommittee Co – Chair 2010 – 2014 National Respite Network Advisory Team 2006- 2012 National Respite Conference Planning Committee 2009, 2010, and 2011 North Carolina Respite Coalition: 2003 – 2012 Chairperson – promoted statewide respite care. N.C. received first national respite grant. NCRCC Board Member: Prior Chair 1999 – 2002, 2009 -2012 North Carolina State Respite Advisory Board Member 2010 - 2013 Prior Volunteer Engagements: Alamance Burlington School System, United Way of Alamance County: Community Council Member / Health Committee Member, Alamance Juvenile Crime Prevention Committee, Gibsonville United Methodist Church and Piedmont Triad Council of Governments. PSTEPHENSON 6
- 7. References will be provided upon request. PSTEPHENSON 7