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The Importance
of Storytelling
  in Web Design



  Denise R. Jacobs
     WordCamp Miami
            Miami, FL
          6 April 2013
Tweeting Web Design Tall Tales

                         Your storyteller:
                          @denisejacobs

                        This fine event is:
                        @wcmia #wcmia

                       This story is about:
                       #storyinwebdesign
“The universe is made of
  stories, not of atoms.”

- Muriel Rukeyser, Speed of
  Darkness
1
Why stories?



               http://www.flickr.com/photos/zlz212/198759134/
Missing the Point

Not seeing the forest for the trees
                                      http://www.flickr.com/photos/verifex/3782787057/
Focus

Technique, best practices, process
Try to divine the future

Of web design, the web, and The Next Big Thing
                                   http://nilanda13.edublogs.org/files/2012/09/crystal-ball-1k6d25c.jpg
Because…

Everyone is experiencing…
                            http://www.flickr.com/photos/brendio/71252025/
Information overload

Users have evolved as well…
                              http://www.flickr.com/photos/freeflyer09/7574540716/
Information + Meaning

User are more sophisticated
                              http://www.flickr.com/photos/smoy/6143338263/
+ connection


               http://www.flickr.com/photos/thivierr/1501007265/
We are powerful

And we don’t even realize it.
                                http://www.flickr.com/photos/89927155@N00/2144275209/
We take for Granted

That which we produce…
                         http://www.flickr.com/photos/seanstayte/263927107/
influences

…shapes, and manipulates users
                                 http://www.flickr.com/photos/johannahobbs/2412291551/
Enter into a pact with end-users

And manage our power
                                   http://www.flickr.com/photos/wrote/2646295354/
How can we…

Deliver information in a deep and meaningful way?
                                     http://www.flickr.com/photos/frozencapybara/1376454002/
Through Story!

                 http://www.flickr.com/photos/jeremyhall/3180031090/
Designing and building for the future

…Means going back to the past
                                http://wikamag.com/wp-content/uploads/2012/10/back-to-the-future-part-ii-original.jpeg
Storytelling is old
It’s the very essence and beginning of being human.
                                  http://commons.wikimedia.org/wiki/File:Eastern_Story_Teller_%281878%29_-_TIMEA.jpg
Can Practice Sankofa
Can plan for the future by looking at what has been done in the past
Numbers don’t touch people
Numbers and data are meaningful for very few
humans.
                                      http://www.flickr.com/photos/carolynwill/4407204251/
“Stories are important
  cognitive events, for they
  encapsulate, into one
  compact package,
  information, knowledge,
  context, and emotion.”
- Don Norman, Things that
  Make Us Smart
To be human is to seek Story


                               http://commons.wikimedia.org/wiki/File:Spannende_Geschichte_19Jh.jpg
Language + desire to help = solves problems


                        http://commons.wikimedia.org/wiki/File:George_de_Forest_Brush_Study_for_The_Picture_Writer%27s_Story_c1884.jpg
The only animals that tell stories


                                     http://www.flickr.com/photos/elsie/417959889/
…unless this story has a hint of verity…

“The Author of the Acacia Seeds” by Ursula Le Guin
                                                 http://topwalls.net/wp-content/uploads/2012/01/Penguins-sea-blue-   http://interconnected.org/home/more/2007/03/
http://www.flickr.com/photos/binux/2495709841/   swimming-animals-nature-background.jpg                              acacia-seeds.html
Our very physiology may be due to story
Story may well be how and why we evolved.
                                            http://en.wikipedia.org/wiki/File:Craniums_of_Homo.svg
How our Brains work


                      http://www.flickr.com/photos/44568283@N02/4097561067/
We are wired for story


                         http://www.flickr.com/photos/lorelei-ranveig/2294885420/
Catalogue & store with Story


                               http://www.flickr.com/photos/jonathanpberger/488748172/
Place facts into context

And infuse them with emotion to make them stick
                                      http://www.flickr.com/photos/ableman/543078380/
Persuade. Convince. Teach.


                             http://www.flickr.com/photos/mplemmon/2745435974/
Clarify complexity


                     http://www.flickr.com/photos/bitterjug/7670055210/
Story is rampant on the web

From blogs, to news, to social outlets
http://dooce.com/         http://facebook.com/   http://www.bbc.com/
Unaware that it’s all about story

We can be unaware that Story is what sucked us in
                                    http://www.flickr.com/photos/allyaubryphotography/2443089993/
The same process?

How would this affect our creations?
                                       http://www.flickr.com/photos/jkannenberg/2772942288/
My goal

Is two-fold…
               http://www.flickr.com/photos/listentothemountains/5612244584/
one
To make explicit what can go into storytelling a digital
property
                                         http://www.flickr.com/photos/thetruthabout/4321714366/
two
To raise awareness of that which has been implicit in
your planning process and to make it explicit
                                        http://www.flickr.com/photos/thetruthabout/4321713960/
2
Crafting Story for the Web



                             http://www.flickr.com/photos/assbach/267598910/
21st Century Bards
We are the creators, purveyors, and distributors of information,
marketing, branding and services in the digital space.
http://commons.wikimedia.org/wiki/File:Holl_Shakespeare2.png
Craft a narrative


                    http://www.flickr.com/photos/cannedtuna/4852756417/
Create Characters

Like Freddie Von Chimpenheimer IV!
                                     http://mailchimp.com/
Establish scene & setting

To provide orientation in the site or app
                                            http://www.flickr.com/photos/bachmont/2633601262/
Additional layers

Content, Visual, UX
http://www.flickr.com/photos/ari/502329223/   http://www.flickr.com/photos/thorne-enterprises/292027130/   http://www.flickr.com/photos/xixidu/505627002/
Non-Linearity

Websites are digital gamebooks
Who
                     Causal
What
                     Referencial
Why
                     Locational
Where
                     Temporal
When


Content coherence

Must create strong connections between
information
Comes from good content

Both micro- and macro-
                          http://freshbooks.com/
Visual

Illuminating the narrative
                             http://www.flickr.com/photos/shyb/5027053990/
PSE

= Pictorial Superiority Effect
                                 http://www.pythagora.com/the-picture-superiority-effect/
Linguistic Analogues
The basis of stories is linguistic, so how can we achieve visual
storytelling?
                           http://upload.wikimedia.org/wikipedia/commons/thumb/1/15/BilingualDictionaries.jpg/1038px-BilingualDictionaries.jpg
Sounds of web design




                       http://www.taginterativa.com.br/
Words of web design




                      http://mostlyserious.io/
Sentences/Phrases




                    http://www.deweyspizza.com/
Grammar and Punctuation




                          http://www.mydirtydesk.com/
Paragraphs




             http://patterntap.com/
Interactive: Turning the pages

The stories of User Experience
                                 http://www.flickr.com/photos/msiebuhr/3527878691/
Aspirational

                           Functional

                           Memory


3 types of stories

From a user experience standpoint
                                        http://www.flickr.com/photos/thetruthabout/4320980479/
Aspirational
How we believe or hope an object will help us in the
future.
                                        http://www.flickr.com/photos/seeminglee/3893561976/
Functional

How the object helps us accomplish a repeated task.
                                         http://www.flickr.com/photos/ebarney/3348965637/
Memory

Positive memories of having used an object.
                                              Photo: Denise Jacobs
Stories, Clients, And Projects
What does the process of incorporating Story into a
project look like?
                                         http://www.flickr.com/photos/glsims99/4661181012
Reverse engineer

Start at the end and work backwards from that.
                                         http://www.flickr.com/photos/argonne/4441693270/
What is the client’s and
                            brand’s story?

                            What is the story the user
                            wants to be told?

                            What is the story you want
                            to tell about the project at
                            the end?

Questions: The project

Here are a few good questions to start with…
                                         http://www.flickr.com/photos/atomicity/22489512/
Types of stories to provide structure
These sorts of stories can help the client understand
their goals better.
http://www.flickr.com/photos/carolynwill/4504703897/   http://www.themoleskin.com/2010/03/storytelling-in-business-elements-of-story-structure/
3
Showing to Tell



                  http://www.bang2write.com/wp-content/uploads/2013/03/tumblr_md87o5EcDB1r5inhvo1_500.jpg
Stories should have Key elements

What do you think they are?
                                   http://www.flickr.com/photos/karent/3673326282/
Visual theme
Comes from the story you want to tell and based on a
genre
                                                http://carbonmade.com/
Components of Story

Plot, characters…what else?
                              http://www.themoleskin.com/2010/03/storytelling-in-business-elements-of-story-structure/
Literary Devices

Like similes!
                   http://www.barrelofmonkeys.org/
Ur Doin’ it wrong

‘Nuff said.
Where’s the story?




                     http://xhtmlcafe.net/
Get your story straight




                          http://wickedpalate.com/
Who’s Doing it Well

In stark contrast…
                      Photo: Denise Jacobs
Evocative




            http://impressapenguin.com/
Interactive




              http://captaindash.com/
Engaging




           http://www.spokespedicabs.com/
Entertaining




               http://forefathersgroup.com/
4
Happily Ever After?



                      http://www.flickr.com/photos/sonialuna/2942020058/
Why bother?
Why go through the effort? What will I get out of this?
What are the advantages?
                                          http://www.flickr.com/photos/auntiep/3083645776/
No promises, just an idea

But one that has import…
                            http://www.flickr.com/photos/onegiantleap/4124211492/
Intrinsic part of how we’re built
The way we gather, process, organize, structure and
store information…
                             http://commons.wikimedia.org/wiki/File:The_Historian_%28The_How_and_Why_Library%29.jpg
The web is a repository of information…
that is there to be processed, thought about, taken in,
used, stored, and leveraged…
                                http://commons.wikimedia.org/wiki/File:Library_of_Congress_Great_Hall_-_Jan_2006.jpg
Understand the mechanics
of storytelling so that you can convey information the
best way possible…
                                         http://www.flickr.com/photos/mag3737/304687602/
Infuse Them with meaning

Effectively connect with people’s emotional centers…
                                       http://www.flickr.com/photos/pinksherbet/3212080263/
Enchantment
Your stories will leave your end-users with little choice
but to become smitten with you.
Start at the beginning
Storytelling cannot be tacked on at the end – needs to be
an integrated part of the process from the beginning.
                                           http://www.flickr.com/photos/ilike/3707503212/
Will Help Avoid confusion
By increasing awareness about the company, brand,
product and project at the beginning
                                      http://www.flickr.com/photos/anotherjesse/243020629/
Contribute to Betterness

By give people what they hunger for
                                      http://commons.wikimedia.org/wiki/File:School_Lunch_Programs.gif
Because
“You are responsible for what you put into the world”
- Mike Monteiro
                                        http://www.flickr.com/photos/siutou_amy/2306794554/
Give people the proper tools…

To live a better life
                                http://commons.wikimedia.org/wiki/File:Colored_Childrens_Library_in_US.jpg
Create a better web for everyone

And create something you can be proud of.
                                        http://www.flickr.com/photos/pocait/2847866615/
“The web is made of stories,
  not of pixels.”

- Denise Jacobs, Web
  Design’s Lego
And that’s

The End.
My books!




 The CSS Detective        Smashing Book #3 &            InterAct With
 Guide                    #3⅓: The Extension            Web Standards

                                                        InterActWithWebStandards.com
 CSSDetectiveGuide.com    SmashingBook.com

                                                       My chapter:
                         My chapter:
                                                       “Learning with the Web”
                         “Storytelling in Webdesign”
I speak. I tell stories. And I evangelize creativity.
DeniseJacobs.com                      twitter.com/denisejacobs
denise@denisejacobs.com               facebook.com/denisejacobsdotcom
                                           Photo used with permission: http://www.flickr.com/photos/aarronwalter/4629078087/
Thank You!

Now it’s really The End!

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The Importance of Storytelling in Web Design, WordCamp Miami 2013

  • 1. The Importance of Storytelling in Web Design Denise R. Jacobs WordCamp Miami Miami, FL 6 April 2013
  • 2. Tweeting Web Design Tall Tales Your storyteller: @denisejacobs This fine event is: @wcmia #wcmia This story is about: #storyinwebdesign
  • 3. “The universe is made of stories, not of atoms.” - Muriel Rukeyser, Speed of Darkness
  • 4. 1 Why stories? http://www.flickr.com/photos/zlz212/198759134/
  • 5. Missing the Point Not seeing the forest for the trees http://www.flickr.com/photos/verifex/3782787057/
  • 7. Try to divine the future Of web design, the web, and The Next Big Thing http://nilanda13.edublogs.org/files/2012/09/crystal-ball-1k6d25c.jpg
  • 8. Because… Everyone is experiencing… http://www.flickr.com/photos/brendio/71252025/
  • 9. Information overload Users have evolved as well… http://www.flickr.com/photos/freeflyer09/7574540716/
  • 10. Information + Meaning User are more sophisticated http://www.flickr.com/photos/smoy/6143338263/
  • 11. + connection http://www.flickr.com/photos/thivierr/1501007265/
  • 12. We are powerful And we don’t even realize it. http://www.flickr.com/photos/89927155@N00/2144275209/
  • 13. We take for Granted That which we produce… http://www.flickr.com/photos/seanstayte/263927107/
  • 14. influences …shapes, and manipulates users http://www.flickr.com/photos/johannahobbs/2412291551/
  • 15. Enter into a pact with end-users And manage our power http://www.flickr.com/photos/wrote/2646295354/
  • 16. How can we… Deliver information in a deep and meaningful way? http://www.flickr.com/photos/frozencapybara/1376454002/
  • 17. Through Story! http://www.flickr.com/photos/jeremyhall/3180031090/
  • 18. Designing and building for the future …Means going back to the past http://wikamag.com/wp-content/uploads/2012/10/back-to-the-future-part-ii-original.jpeg
  • 19. Storytelling is old It’s the very essence and beginning of being human. http://commons.wikimedia.org/wiki/File:Eastern_Story_Teller_%281878%29_-_TIMEA.jpg
  • 20. Can Practice Sankofa Can plan for the future by looking at what has been done in the past
  • 21. Numbers don’t touch people Numbers and data are meaningful for very few humans. http://www.flickr.com/photos/carolynwill/4407204251/
  • 22. “Stories are important cognitive events, for they encapsulate, into one compact package, information, knowledge, context, and emotion.” - Don Norman, Things that Make Us Smart
  • 23. To be human is to seek Story http://commons.wikimedia.org/wiki/File:Spannende_Geschichte_19Jh.jpg
  • 24. Language + desire to help = solves problems http://commons.wikimedia.org/wiki/File:George_de_Forest_Brush_Study_for_The_Picture_Writer%27s_Story_c1884.jpg
  • 25. The only animals that tell stories http://www.flickr.com/photos/elsie/417959889/
  • 26. …unless this story has a hint of verity… “The Author of the Acacia Seeds” by Ursula Le Guin http://topwalls.net/wp-content/uploads/2012/01/Penguins-sea-blue- http://interconnected.org/home/more/2007/03/ http://www.flickr.com/photos/binux/2495709841/ swimming-animals-nature-background.jpg acacia-seeds.html
  • 27. Our very physiology may be due to story Story may well be how and why we evolved. http://en.wikipedia.org/wiki/File:Craniums_of_Homo.svg
  • 28. How our Brains work http://www.flickr.com/photos/44568283@N02/4097561067/
  • 29. We are wired for story http://www.flickr.com/photos/lorelei-ranveig/2294885420/
  • 30. Catalogue & store with Story http://www.flickr.com/photos/jonathanpberger/488748172/
  • 31. Place facts into context And infuse them with emotion to make them stick http://www.flickr.com/photos/ableman/543078380/
  • 32. Persuade. Convince. Teach. http://www.flickr.com/photos/mplemmon/2745435974/
  • 33. Clarify complexity http://www.flickr.com/photos/bitterjug/7670055210/
  • 34. Story is rampant on the web From blogs, to news, to social outlets http://dooce.com/ http://facebook.com/ http://www.bbc.com/
  • 35. Unaware that it’s all about story We can be unaware that Story is what sucked us in http://www.flickr.com/photos/allyaubryphotography/2443089993/
  • 36. The same process? How would this affect our creations? http://www.flickr.com/photos/jkannenberg/2772942288/
  • 37. My goal Is two-fold… http://www.flickr.com/photos/listentothemountains/5612244584/
  • 38. one To make explicit what can go into storytelling a digital property http://www.flickr.com/photos/thetruthabout/4321714366/
  • 39. two To raise awareness of that which has been implicit in your planning process and to make it explicit http://www.flickr.com/photos/thetruthabout/4321713960/
  • 40. 2 Crafting Story for the Web http://www.flickr.com/photos/assbach/267598910/
  • 41. 21st Century Bards We are the creators, purveyors, and distributors of information, marketing, branding and services in the digital space. http://commons.wikimedia.org/wiki/File:Holl_Shakespeare2.png
  • 42. Craft a narrative http://www.flickr.com/photos/cannedtuna/4852756417/
  • 43. Create Characters Like Freddie Von Chimpenheimer IV! http://mailchimp.com/
  • 44. Establish scene & setting To provide orientation in the site or app http://www.flickr.com/photos/bachmont/2633601262/
  • 45. Additional layers Content, Visual, UX http://www.flickr.com/photos/ari/502329223/ http://www.flickr.com/photos/thorne-enterprises/292027130/ http://www.flickr.com/photos/xixidu/505627002/
  • 47. Who Causal What Referencial Why Locational Where Temporal When Content coherence Must create strong connections between information
  • 48. Comes from good content Both micro- and macro- http://freshbooks.com/
  • 49. Visual Illuminating the narrative http://www.flickr.com/photos/shyb/5027053990/
  • 50. PSE = Pictorial Superiority Effect http://www.pythagora.com/the-picture-superiority-effect/
  • 51. Linguistic Analogues The basis of stories is linguistic, so how can we achieve visual storytelling? http://upload.wikimedia.org/wikipedia/commons/thumb/1/15/BilingualDictionaries.jpg/1038px-BilingualDictionaries.jpg
  • 52. Sounds of web design http://www.taginterativa.com.br/
  • 53. Words of web design http://mostlyserious.io/
  • 54. Sentences/Phrases http://www.deweyspizza.com/
  • 55. Grammar and Punctuation http://www.mydirtydesk.com/
  • 56. Paragraphs http://patterntap.com/
  • 57. Interactive: Turning the pages The stories of User Experience http://www.flickr.com/photos/msiebuhr/3527878691/
  • 58. Aspirational Functional Memory 3 types of stories From a user experience standpoint http://www.flickr.com/photos/thetruthabout/4320980479/
  • 59. Aspirational How we believe or hope an object will help us in the future. http://www.flickr.com/photos/seeminglee/3893561976/
  • 60. Functional How the object helps us accomplish a repeated task. http://www.flickr.com/photos/ebarney/3348965637/
  • 61. Memory Positive memories of having used an object. Photo: Denise Jacobs
  • 62. Stories, Clients, And Projects What does the process of incorporating Story into a project look like? http://www.flickr.com/photos/glsims99/4661181012
  • 63. Reverse engineer Start at the end and work backwards from that. http://www.flickr.com/photos/argonne/4441693270/
  • 64. What is the client’s and brand’s story? What is the story the user wants to be told? What is the story you want to tell about the project at the end? Questions: The project Here are a few good questions to start with… http://www.flickr.com/photos/atomicity/22489512/
  • 65. Types of stories to provide structure These sorts of stories can help the client understand their goals better. http://www.flickr.com/photos/carolynwill/4504703897/ http://www.themoleskin.com/2010/03/storytelling-in-business-elements-of-story-structure/
  • 66. 3 Showing to Tell http://www.bang2write.com/wp-content/uploads/2013/03/tumblr_md87o5EcDB1r5inhvo1_500.jpg
  • 67. Stories should have Key elements What do you think they are? http://www.flickr.com/photos/karent/3673326282/
  • 68. Visual theme Comes from the story you want to tell and based on a genre http://carbonmade.com/
  • 69. Components of Story Plot, characters…what else? http://www.themoleskin.com/2010/03/storytelling-in-business-elements-of-story-structure/
  • 70. Literary Devices Like similes! http://www.barrelofmonkeys.org/
  • 71. Ur Doin’ it wrong ‘Nuff said.
  • 72. Where’s the story? http://xhtmlcafe.net/
  • 73. Get your story straight http://wickedpalate.com/
  • 74. Who’s Doing it Well In stark contrast… Photo: Denise Jacobs
  • 75. Evocative http://impressapenguin.com/
  • 76. Interactive http://captaindash.com/
  • 77. Engaging http://www.spokespedicabs.com/
  • 78. Entertaining http://forefathersgroup.com/
  • 79. 4 Happily Ever After? http://www.flickr.com/photos/sonialuna/2942020058/
  • 80. Why bother? Why go through the effort? What will I get out of this? What are the advantages? http://www.flickr.com/photos/auntiep/3083645776/
  • 81. No promises, just an idea But one that has import… http://www.flickr.com/photos/onegiantleap/4124211492/
  • 82. Intrinsic part of how we’re built The way we gather, process, organize, structure and store information… http://commons.wikimedia.org/wiki/File:The_Historian_%28The_How_and_Why_Library%29.jpg
  • 83. The web is a repository of information… that is there to be processed, thought about, taken in, used, stored, and leveraged… http://commons.wikimedia.org/wiki/File:Library_of_Congress_Great_Hall_-_Jan_2006.jpg
  • 84. Understand the mechanics of storytelling so that you can convey information the best way possible… http://www.flickr.com/photos/mag3737/304687602/
  • 85. Infuse Them with meaning Effectively connect with people’s emotional centers… http://www.flickr.com/photos/pinksherbet/3212080263/
  • 86. Enchantment Your stories will leave your end-users with little choice but to become smitten with you.
  • 87. Start at the beginning Storytelling cannot be tacked on at the end – needs to be an integrated part of the process from the beginning. http://www.flickr.com/photos/ilike/3707503212/
  • 88. Will Help Avoid confusion By increasing awareness about the company, brand, product and project at the beginning http://www.flickr.com/photos/anotherjesse/243020629/
  • 89. Contribute to Betterness By give people what they hunger for http://commons.wikimedia.org/wiki/File:School_Lunch_Programs.gif
  • 90. Because “You are responsible for what you put into the world” - Mike Monteiro http://www.flickr.com/photos/siutou_amy/2306794554/
  • 91. Give people the proper tools… To live a better life http://commons.wikimedia.org/wiki/File:Colored_Childrens_Library_in_US.jpg
  • 92. Create a better web for everyone And create something you can be proud of. http://www.flickr.com/photos/pocait/2847866615/
  • 93. “The web is made of stories, not of pixels.” - Denise Jacobs, Web Design’s Lego
  • 95. My books! The CSS Detective Smashing Book #3 & InterAct With Guide #3⅓: The Extension Web Standards InterActWithWebStandards.com CSSDetectiveGuide.com SmashingBook.com My chapter: My chapter: “Learning with the Web” “Storytelling in Webdesign”
  • 96. I speak. I tell stories. And I evangelize creativity. DeniseJacobs.com twitter.com/denisejacobs denise@denisejacobs.com facebook.com/denisejacobsdotcom Photo used with permission: http://www.flickr.com/photos/aarronwalter/4629078087/
  • 97. Thank You! Now it’s really The End!