Keynote Dreamforce To You Italy 2015
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This document discusses Salesforce's new approach to customer success which focuses on 1-to-1 customer relationships through their customer success platform. It highlights key products and technologies like the Sales Cloud, Service Cloud, Analytics Cloud, and IoT Cloud that together enable a connected customer experience. The document also provides examples of large customers like American Express that are transforming their business using the Salesforce platform.
Keynote Dreamforce To You Italy 2015
- 2. Get ready for a new kind of Customer Success Paolo Bergamo Vice President Mobile Federico Della Casa Country Leader
- 3. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 5. Thank to our sponsors! Innova0on Tour @ Dreamforce 2015 Dreamforce Global Sponsors
- 6. 4th Largest Software Company in the World in 2016 2013 • 2014 • 2015 2008 • 2009 • 2010 2011 • 2012 • 2013 2014 • 2015 2011 • 2012 2013 • 2014 2015 Most innovative companies in the world 4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2016 guidance provided August 20th, 2015: “revenue for the company’s full fiscal year 2016 is projected to be approximately $6.60B to $6.625B.” $6.62BFY16 revenue guidance 20KFY16 employees
- 7. Cloud Computing Pioneer New Technology Model New Business Model New Philanthropic Model 1960s Mainframe 1980s Client/Server Cloud Today
- 8. New Technology Model Multitenant cloud Fast innovation Scalable metadata platform Rapid customization Most trusted enterprise cloud Security | Availability | Performance 70%faster time to market
- 9. New Business Model Subscription pricing Customer Success Group Broad ecosystem and community Focused on Customer Success increase in customer revenue growth 37%
- 10. 1.1M+Service Hours 1% Time $100M+Grants 1% Equity 26K+Nonprofit Organizations 1% Product pledge1percent.org New Philanthropic Model 1-1-1 Model $250MDonated Product
- 11. Billions connected things Trillions of customer interactions MillionsThousands IoT Data Science Social Mobile Cloud The Connected World Everything and everyone is connected LAN/WAN Client Server SNA Mainframe Terminal
- 12. Cloud Revolution Cloud Fastest growing segment of our industry cloud computing market in 2020 70%faster time to market 270B$ 85%of new apps now developed for the cloud
- 13. Mobile Revolution Run your business from your phone smartphones by 2020 6B+
- 14. Social Revolution Engage your customers in a whole new way social media users by 2020 1Bdaily Facebook users 3B+
- 15. Data Science Revolution Now, everyone is smarter Predictive Analytics Machine Learning Artificial Intelligence of world’s data created in last 12 months 90%
- 16. IoT Revolution Everything is connected in the internet of things connected things by 2020 75B
- 17. app soda machine watch phone sensor machine lightbulb Behind every is a customer The Internet of Customers IoT5 Data Science Social3 Mobile2 Cloud1
- 18. The Customer Gap Your company Your customers of customer data has been analyzed 1< 77%% of customers are not engaged with companies IoT 5 Data Science Social 3 Mobile 2 Cloud 1
- 19. Get Ready for a New Kind of Customer Success
- 20. 1 to 1 Customer Relationships Sales Service Marketing Community Apps Analytics
- 21. Write Once, Run Great Everywhere
- 22. 2,800 Apps 3M+ Installs World’s Largest Enterprise App Ecosystem Jennifer Wobser Salesforce Administrator Drawloop Technologies
- 23. The Sales Cloud has never been smarter Catherine Holton Account Executive Connected CRM & Email All your data in context Proactive & Intelligent Smart notifications, dynamic scheduling Connects to Salesforce1 Seamlessly keep your pipeline up-to-date Download today Connects to Sales Cloud NEW for Sales Cloud
- 24. NEW IoT Cloud Connect to everything Massive scale Real-time Powered by Thunder
- 25. + Salesforce1 for Office Salesforce integration with SharePoint and OneDrive for Business Salesforce and Windows 10 integration Salesforce Wave, PowerBI, and Excel Integration Salesforce for Office Salesforce & Microsoft Partnership NEW
- 26. Community Sales Marke0ng Service Apps Analy0cs The Salesforce Customer Success Platform in Action Sales Analy0cs Apps
- 27. www.americanexpress.com $34.3B company founded in 1850 112.2M cards-in-force, 54,000 employees World’s largest card issuer by purchase volume Using Salesforce as center of business transformation Welcome In
- 28. Dreamforce ’15: - 172, 592 registered - 556 attendees at Exec Summit - 888 press and analysts - 1M books collected
- 29. Service Apps Analy0cs Community Sales Marke0ng The Salesforce Customer Success Platform in Action Sales Analy0cs Apps
- 30. Sales Service Marketing Community Apps Analytics 50,000 employees in App Cloud Sales and Service Analytics in Wave 18,000 account executives in Sales Cloud Customer Engagement with Marketing Cloud Social Studio 30,000 partners in Community Cloud 600,000 cases per quarter in Service Cloud for
- 31. Our Community Drives Innovation 48 Releases 1.9M Community Members 1,000sof features
- 32. Community Sales Marke0ng The Salesforce Customer Success Platform in Action Service Apps Analy0cs Sales Analy0cs Apps
- 33. The Digital Transformation of Western Union Yesterday Today
- 34. Mobile Payment Apps Mobile Wave Analytics 100,000 kiosks and ATMs 5 million social fans 1 million community members 500,000 agents Sales Service Marketing Community Apps Analytics CUSTOMER SUCCESS PLATFORM for
- 36. Thank to our sponsors! Innova0on Tour @ Dreamforce 2015 Dreamforce Global Sponsors