AYF training topics
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This document provides a list of 23 potential training topics for organizational and employee development. It includes brief 1-2 sentence descriptions of each topic, such as providing constructive feedback, creating a self-motivating work environment, effective communication skills, and developing vision and mission statements. The contact information is also provided for Ann Y. Frost in Parkersburg, West Virginia to adapt the topics according to specific organizational needs.
![Revised 1-Jul-15
Training Topic List. Please note, this list is not
exhaustive; topics and content should be adapted according to
organizational and employee development needs.
Contact: Ann Y. Frost
105 Briarwood Place; Parkersburg WV 26104
304-488-4191 // ayf@suddenlink.net
Title Description
1 Basic Strategic
Planning
Simplified, the process of strategic planning asks 3 basic questions: Where are you now?
Where do you want to go? How will you get there?
2 Conflict and
Disagreement
What’s the difference? Which is more beneficial to the organization? What are the
benefits? What are some approaches to disagreement without aggression; decision-
making tools
3 Constructive
Feedback
Lack of feedback is the:
#3 reason employees quit and leave an organization … or quit and stay at the
organization [a.k.a. disengaged employees]
#1 reason for performance problems
Thus, it is reasonable to conclude that providing regular feedback is essential to
organizational success. Yet, in our minds, the word “feedback” often carries a negative
connotation. Why? Because most of our “feedback” experiences focus on the “what went
wrong,” versus “what did we learn,” which translates into what/how we could do better.
Effective leaders understand this distinction and the performance-improving power of
constructive feedback -- creating a high-trust workplace where their employees become
their most competitive advantage.
This session is a conversation about Constructive Feedback … from a Leadership
Perspective. You can expect to roll up your sleeves for some “audience participation”
emphasizing the importance of feedback for your employees and your organization. And,
you’ll go back to the office with a few tools to help you give and receive constructive
feedback beyond the annual performance review. Content includes the process and
importance of constructive feedback; types of feedback; delivering constructive feedback
4 Creating a Self-
Motivating
Environment
I can’t motivate you … you can’t motivate me. However, as your leader/supervisor, I can
create an environment where you become self-motivated. What does this mean? What is
the impact on the organization? Employees and co-workers? The Customer? Other
stakeholders?
5 E-Mail
Essentials
The effective use of email in the workplace is more than just "etiquette;" writing a clear,
concise, and correct email message requires a basic level of awareness and some
guidelines to ensure your message has the desired outcome.
6 Employee
Engagement
Engagement goes beyond employee satisfaction. It is an emotional state where employees
feel passionate, energetic, and committed to the job they perform. this translates into
employees who give their best effort and deliver a high level of performance to the
organization. Leaders have always known that it is through their employees that they
achieve the desired business results. What is less clear to managers is exactly how to
create a team of highly engaged employees that impact the bottom line. This training will
include discussion about the basic concept and definition of engagement; the business
impact of engagement; and, how leadership can encourage and support engagement.
7 Gender and
Subcultural
Issues In
Communication
"He said; she said." Diversity in the workplace is a good thing - if employees/ colleagues
appreciate the value it can bring to the organization as well as the challenges it often
presents.
8 Get Back to
Work!
Resume writing and other employment-seeking documents; career and interview
preparation.
9 If You Lead,
Will They
Follow
No matter where one is on the organizational chart, he/she can demonstrate leadership
characteristics. What is leadership? What are the essential skills needed to be an effective
leader? What is followership?
10 Interpersonal
Communication
We communicate all the time. But do we communicate effectively? In today’s fast,
technology-emphasized work environment, the effective use of interpersonal and
communication skills are vital to your success and the success of the organization.
Consequently, organizational success and your satisfaction will depend on your ability to
communicate clearly, express your opinions assertively, listen actively, motivate, ask
appropriate questions, manage conflicts, build trust and loyalty, and be a team player.](https://image.slidesharecdn.com/d60ccdd5-2f03-45c0-aac2-37eb531af795-150701170115-lva1-app6891/85/AYF-training-topics-1-320.jpg)
AYF training topics
- 1. Revised 1-Jul-15 Training Topic List. Please note, this list is not exhaustive; topics and content should be adapted according to organizational and employee development needs. Contact: Ann Y. Frost 105 Briarwood Place; Parkersburg WV 26104 304-488-4191 // ayf@suddenlink.net Title Description 1 Basic Strategic Planning Simplified, the process of strategic planning asks 3 basic questions: Where are you now? Where do you want to go? How will you get there? 2 Conflict and Disagreement What’s the difference? Which is more beneficial to the organization? What are the benefits? What are some approaches to disagreement without aggression; decision- making tools 3 Constructive Feedback Lack of feedback is the: #3 reason employees quit and leave an organization … or quit and stay at the organization [a.k.a. disengaged employees] #1 reason for performance problems Thus, it is reasonable to conclude that providing regular feedback is essential to organizational success. Yet, in our minds, the word “feedback” often carries a negative connotation. Why? Because most of our “feedback” experiences focus on the “what went wrong,” versus “what did we learn,” which translates into what/how we could do better. Effective leaders understand this distinction and the performance-improving power of constructive feedback -- creating a high-trust workplace where their employees become their most competitive advantage. This session is a conversation about Constructive Feedback … from a Leadership Perspective. You can expect to roll up your sleeves for some “audience participation” emphasizing the importance of feedback for your employees and your organization. And, you’ll go back to the office with a few tools to help you give and receive constructive feedback beyond the annual performance review. Content includes the process and importance of constructive feedback; types of feedback; delivering constructive feedback 4 Creating a Self- Motivating Environment I can’t motivate you … you can’t motivate me. However, as your leader/supervisor, I can create an environment where you become self-motivated. What does this mean? What is the impact on the organization? Employees and co-workers? The Customer? Other stakeholders? 5 E-Mail Essentials The effective use of email in the workplace is more than just "etiquette;" writing a clear, concise, and correct email message requires a basic level of awareness and some guidelines to ensure your message has the desired outcome. 6 Employee Engagement Engagement goes beyond employee satisfaction. It is an emotional state where employees feel passionate, energetic, and committed to the job they perform. this translates into employees who give their best effort and deliver a high level of performance to the organization. Leaders have always known that it is through their employees that they achieve the desired business results. What is less clear to managers is exactly how to create a team of highly engaged employees that impact the bottom line. This training will include discussion about the basic concept and definition of engagement; the business impact of engagement; and, how leadership can encourage and support engagement. 7 Gender and Subcultural Issues In Communication "He said; she said." Diversity in the workplace is a good thing - if employees/ colleagues appreciate the value it can bring to the organization as well as the challenges it often presents. 8 Get Back to Work! Resume writing and other employment-seeking documents; career and interview preparation. 9 If You Lead, Will They Follow No matter where one is on the organizational chart, he/she can demonstrate leadership characteristics. What is leadership? What are the essential skills needed to be an effective leader? What is followership? 10 Interpersonal Communication We communicate all the time. But do we communicate effectively? In today’s fast, technology-emphasized work environment, the effective use of interpersonal and communication skills are vital to your success and the success of the organization. Consequently, organizational success and your satisfaction will depend on your ability to communicate clearly, express your opinions assertively, listen actively, motivate, ask appropriate questions, manage conflicts, build trust and loyalty, and be a team player.
- 2. Revised 1-Jul-15 Training Topic List. Please note, this list is not exhaustive; topics and content should be adapted according to organizational and employee development needs. Contact: Ann Y. Frost 105 Briarwood Place; Parkersburg WV 26104 304-488-4191 // ayf@suddenlink.net Title Description 11 Leading Through Teamwork What is the difference between a team and group? What are the benefits of teaming and team work? How can teambuilding be used to increase team cohesion, performance, and effectiveness? There are many factors in our environment that are influencing how the work of organizations is being conducted: technology, the economy, changing government rules and regulations, to name a few. As a result, there has been a proliferation toward team development in organizations in every industry – for- and non-profit alike. Why? Because the energy, flexibility, and efficiencies resulting from teamwork is proving to be the most effective way to achieve results over the long term. 12 Nonverbal Communication What is nonverbal communication? Why is it so powerful? What are the implications in the workplace? 13 PowerPoints Creating and delivering effective, meaningful presentations to ensure your message is received “loud and clear.” 14 Say What’s On Your Mind Communicating effectively for positive outcomes; based on a compilation of several national bestsellers: Crucial Conversations, Difficult Conversations, Fierce Conversations, 15 Stand and Deliver! Tools and tips for delivering effective oral presentations 16 Tele-Service Telephone skills in the workplace; impact on customer relations; maintaining positive customer relations 17 The Be, Know, Do of Retaining Good People Retention is an outcome, not a task. Once you have hired the ideal person—the one who best fits with the organization—you have to concentrate on keeping that person. As with hiring, the supervisor is the point person in the retention process. Supervisors may think that retention is based on compensation, including salary and bonuses, and is therefore out of their hands. Research on employee retention shows, however, that many important retention factors are within the leader's control. 18 There's Real Sense In 'Nonsense' - Humor In The Workplace Examine the qualities of a successful leader and you’ll find a healthy sense of humor. More and more people are recognizing that humor can be one of your most effective leadership and performance tools. 19 TRUST – the foundation of a high-performing relationship Based on Patrick Lencioni’s, 5 Dysfunctions of a Team, trust is the first and critical piece needed to build a self-motivating environment. 20 Turn Customer Service Inside Out Your best customer service starts inside the organization. Outstanding internal customer service is simply good business. The focus on developing effective internal customer service helps organizations cut costs, increase productivity, improve interdepartmental communication and cooperation, boost employee morale, align goals, harmonize processes and procedures, replace interdepartmental competition with interdepartmental cooperation and deliver better service to the external customer. Excellent service to the external customer is dependent upon healthy internal customer service practices. 21 We Have to Stop Meeting Like This! This workshop provides facilitation tools and methods for ensuring your meetings get the desired results. Learn how to plan an organized, focused meeting; tips to use before, during, and after the meeting; and other essentials for making your meeting work. 22 Winning Attitudes and Reducing Workplace Negativity Negative attitudes are toxic in the workplace. They have a pervasive way of impacting morale and productivity that are often detrimental to the organization. 23 Vision and Mission Statements: Laying the stones … building a cathedral What is the legacy of your organization? The answer is your vision statement -- the image of the future you seek to create. A vision statement is very broad; it conveys the organization’s purpose and reason for being. A Mission describes how your organization will execute its vision. It is more specific and narrow; it identifies the tactics that make the vision a reality.