Institute of Hotel Management, Hajipur, Patna, Bihar.

hotel management 1st semester front office front office operations second semester hospitality industry 3rd semester revenue management hotel accounting hotel front office institute of hotel management arrival hospitality education tourism check-in check out settlement types of listening levels of listening demand forecasting listening on the job hotel core areas overbooking booking curve booking pace semester second hotel tariff selling techniques property management system hotel french history of tourism cash control tourism in india credit control hotel réservation guest services departure forecasting evaluating operations history hotel classification types of hotels ihm communication night audit left luggage room inter-departmental coordination inquiry confirmed reservation tentative reservation guaranteed reservation cut-off date retention charge semester third european plan hubbart formula cost-based approach continental plan bermuda plan american plan market based approach amendment salesmanship cancellation b & b plan modified american plan types of accounting errors discrepancy report campus interview resume curriculum vitae bio-data cv how to prepare a cv personal introduction self introduction introduction forms planning functions of manager budgeting a.r.r. a.d.r. rev. par express check-out guest account non guest account city ledger charge privilege imprest cash bank account aging hardware purchase cosiderations api safety security single lady traveller surveillance red flag behaviour red tag system cctv day end process concierge hotel lobby entrance lobby lay out lounge power lobby facility planning front office organization sections of front office front office manager cashier accommodation operations food and beverage production food and beverage service sectors of tourism travel and tourism events les jours de la semaine days of the week french cardinaux ordinaux appearence punctuality equipment traditional electro-mechanical computerized importance of tourism categorization of hotel industry bell desk bell captain bell boy lobby control sheet errand card movement slip arrival/ departure notification slip luggage tags polite words polite phrases courteousness hindi registration grc c form frro group arrival vip check-in fit check-in pre-arrival pre-registration semester 2nd guest cycle accounting cycle pre arrival stay post-departure months and days in french timeshare condominium rci interval international referral chains sarai dharmshala war babies types of rooms lanai cabana penthouse patio studio efficiency room parlour room suite duplex suite role play scripts hotel operations overview guest cycle in hotels hotel reservation procedres reservation amendment in hotel industry reservation cancellation policy in hotel industry introduction to tourism lodging industry accommodation sector leisure & entertainment retail shopping tourism origin & growth evolution of tourism hospitality management biggest hotel chains in india medieval era tourism ancient era tourism colonial era tourism in india modern era tourism in india hotel rating systems hotel typologies what is 5 star rating hospitality accounting hotel security safety at workplace fire extinguishers first aid emergency situations in hotels prevention of accidents french pronunciation tips peculiarities of french pronunciation ids keyboard shortcuts hot keys forms used in hotels hotel documents proformas 1st semester practical hotel room rates hotel guest room tariff hotel tariff how to fix how hotel room rates are calculated? hotel front office theory syllabus what is 7 star rating chronemics artifactics intonation occulesics application of non-verbal comm solved communication questions nchmct noida chapter 2 business communicati why is listening so hard? barriers to listening overcoming the barriers to lis mbti big 5 psychometric tests psychological tests what is personality personality development self help attitude behaviour connect extrovert introvert judging feeling purpose of communication need for communication models of communication effective listening why listening is difficult? pronunciation of english phonemes ipa phonetics and phonology articulators syllable accent in pronunciation primary stress secondary stress mother tongue influence esl connected speech non-verbal communication kinesics proxemics para-language door-in-the-face technique foot-in-the-door technique choic-of-doors technique discount marketing & sales market segments glossary pick- up booking window booking lead time competitive set capacity management duration control minimum length of stay discount allocation sixth semester room inventory control key performance indicators adr occupancy% revpar guest handling polite service hajipur bihar patna india national council for hotel management co-operation mail handling message handling safety locker business centre locator wake-up call log book complaint handling cross-selling upselling top-down methos bottom-up method mid-rate shift method goppar elimination in interviews extempore speech interview tips stress in interviews freshman in hospitality freshers in hospitality orientation program induction process in the hotel management course recruitment & selection management trainee microsoft operations hotel property management system factors affecting buying the hotel pms hospitality automation concept notes automated systems of hotel checkout problems during checkout system update end of day checking business accounts hotel pricing strategy dynamic pricing differential pricing surge pricing demand pricing open pricing granualr pricing yield management yield% achievement factor potential revenue budget hotel budgeting process master budget variance analysis planning and evaluation function vth semester introduction to travel group discussion selection process interview thinking intuitive