Help Scout is the support platform that helps 12,000+ businesses delight and retain more customers across all their support channels. On LinkedIn, you’ll find everything we’re learning along the way—from front-line customer service insights to tips on customer-first culture, with some laughs sprinkled in for good measure. Hit follow to join thousands of support pros and leaders at customer-centric brands who are learning, sharing, and growing together. P.S. Ready to give Help Scout a try? Start now with a free account 👉 https://www.helpscout.com The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 12,000+ customers in over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2. Try for Free 👉 https://bit.ly/HS_FreeTrial
External link for Help Scout
The only customer service platform growing businesses need to deliver great customer experience. Trusted by over 12,000 businesses in 140 countries. Get started for free.
Boston, MA 02108, US
Meet our unofficial team leads: the pets of Help Scout. 🐈 🐕 We’re proudly remote which means our coworkers often have paws, whiskers, and a tendency to nap through meetings. And honestly? They make everything better, from inbox zero to snack breaks. Here’s to the pets who make remote life extra delightful. 💙 #remotework #workfromhome #companyculture #team
Kermit has a lot of questions and concerns about AI. 🐸 AI can feel a little… impersonal. Especially in support. But good AI shouldn't replace your human team — it should empower them to respond faster, stay focused, and keep the human moments human. If you’re wondering how to bring AI into your support workflow without sounding like a robot, this one’s for you. Swipe the carousel to see how AI can help your team do their best work — and head to the full blog to dive deeper: 👇 https://lnkd.in/gUXN6vrb #customersupport #customerservice #customer #cteam #ai #human
Great food and great conversations? Yes please! 🙌 We’re bringing our Leadership Table Dinner series to San Diego and Los Angeles — and if you’re a founder, operator, or leader who enjoys connecting over a great meal (without the awkward small talk or sales pitches), we’d love to save you a seat. 📍San Diego | 8/13 | Wood & Herb Save your seat in San Diego → https://bit.ly/4l2siGQ 📍Los Angeles | 8/14 | Birdie G’s Save your seat in Los Angeles → https://bit.ly/45gvbPm Not in your neck of the woods? Don't worry we're also coming to Boulder, Chicago, Atlanta, and San Francisco! If this sounds like your kind of evening, let’s chat. 💙 #leadership #customerexperience #businessleadership #community #networking
Leah Knobler always brings the delight. ✨
VP of People at Help Scout | Strategic People Leader | Talent Acquisition | Performance Management | Remote & Distributed Teams | DEI advocate
We spend the majority of our lives at work. (I know…🥲) Why wouldn’t we make it enjoyable? At Help Scout, we talk a lot about delight... not just in how we treat customers, but in how we show up for each other every day. Yes, we care about benefits, career growth, and flexible work. But we’ve also learned that the little things matter just as much in building a workplace people genuinely enjoy. It looks like: ✨ Making sure people have a clear career progression and raises that reflect their value and contributions. ✨ A #trash-tv Slack channel where debates about Love Island get as heated as our product discussions. ✨ Moments of encouragement in DMs when someone’s having a hard week. ✨ Inside jokes, emoji reactions, and traditions that remind us: work can be fun. ✨ Encouraging people to bring their whole selves, quirks, passions, and all to the conversation. Because the truth is: we spend a huge portion of our lives at work. Shouldn’t we make it a place where people feel not just respected, but connected? Not just heard, but energized? Creating a culture of delight doesn’t happen by accident. It’s built in the big ways and the tiny ones. And it’s worth every GIF. #peopleops #leadership #remotework #companyculture #employeeexperience
Not every experiment requires a lab coat. 🥼 In customer support, we make decisions every day based on what we think works — faster response times, more chat staffing, AI tools, and certain writing habits. But how often do we stop and test those assumptions? Small, low-risk experiments can help you: 🧪 Validate what’s working 🧪 Let go of what’s not 🧪 Find unexpected opportunities to improve Change is inevitable. Experiments help you shape it, not just react to it. Help Scout is built for curious support teams. #customersupport #cx #leadership #customerexperience #continuousimprovement #helpscout #delightlabs
The best job hunting advice? Don’t let AI do the talking for you. 🤖 In a sea of AI-generated cover letters and LinkedIn messages, the thing that sets you apart is simple: you showing up as yourself. Yes— use AI to help. It can organize your thoughts, clean up your writing, and even make suggestions. But the real connection comes from your personality, your curiosity, and your human voice. ✨ People hire people. Not prompts. Not ChatGPT. Not templates. Show up as yourself. It increases your chances, it opens better conversations, and it reminds hiring managers there’s a real person behind the screen. Because truth is, no one can do you what you do, not even AI. 😉 Read more on finding the right balance: https://bit.ly/3TEfCL1 #careergrowth #jobsearch #ai #peoplefirst #hiring
Boston, you were a delight. 🧪 Our team took to the streets for a scavenger hunt to find our Delight Labs billboards out in the wild—including a massive one right outside Fenway Park. Seeing the campaign in person was a reminder of why we built it in the first place: to bring our values to life in a way that feels human, creative, and unmistakably us. Delight doesn’t have to be loud or over the top, it just has to be real. And seeing this campaign out in the wild is as real as it gets! Delight > deflection always. 💙 #DelightLabs #customersupport #customerexperience #delight #teambuilding #culture #onsite
POV: You see your out-of-home Delight Labs ad for the first time. 🧪 (Video contains 100% genuine amazement and 0% acting.) #DelightLabs #customer #customersupport #brand #cxteam
According to our studies, Kristen Bryant Smith, Matt Plays and the Fuzzco team are responsible for all this brand campaign delight! ✨
When was the last time you did something for the first time? I’d never done an out-of-home campaign and neither had Help Scout until now. Most firsts are worth celebrating and that’s exactly what we did! Our Boston-based teammates, co-founders, and a few senior leaders spent the day together seeing our ads IRL. We had a blast and it was an awesome way to celebrate the launch of the campaign!
Meet Yee-Haw Tuna: a cowboy riding a piece of nigiri into the frontier of customer delight. 🐟🍣 He’s got raw energy. Unbridled charm. And a laser focus on one thing: delivering experiences so delightful, they make you do a double take. At Help Scout, we believe customer support shouldn’t be dry, robotic, or forgettable. It should be delightful, human, and sometimes—just sometimes—slightly unhinged. Because when your team leads with empathy (and maybe a cowboy hat), your customers feel it. Wanna learn more about our campaign? Check out this blog post! https://bit.ly/4lesH9N #customerdelight #delightlabs #customersupport #helpscout #cxteams #customerexperience #support