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Last updated on Jan 8, 2025
  1. All
  2. Soft Skills
  3. Interpersonal Skills

You're meeting a new client for the first time. How can you build rapport quickly?

Meeting a new client can be nerve-wracking, but establishing a connection fast can make all the difference. Here's how to build rapport quickly:

  • Be genuinely curious: Ask open-ended questions about their business and listen actively.

  • Find common ground: Identify shared interests or experiences to create a personal connection.

  • Maintain positive body language: Smile, make eye contact, and nod to show you’re engaged.

Got any tips for building quick rapport with clients? Share your thoughts.

Interpersonal Skills Interpersonal Skills

Interpersonal Skills

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Last updated on Jan 8, 2025
  1. All
  2. Soft Skills
  3. Interpersonal Skills

You're meeting a new client for the first time. How can you build rapport quickly?

Meeting a new client can be nerve-wracking, but establishing a connection fast can make all the difference. Here's how to build rapport quickly:

  • Be genuinely curious: Ask open-ended questions about their business and listen actively.

  • Find common ground: Identify shared interests or experiences to create a personal connection.

  • Maintain positive body language: Smile, make eye contact, and nod to show you’re engaged.

Got any tips for building quick rapport with clients? Share your thoughts.

Add your perspective
Help others by sharing more (125 characters min.)
216 answers
  • Contributor profile photo
    Contributor profile photo
    Ammar S.
    • Report contribution

    Building rapport quickly starts with authenticity, active listening, and shared interests. I begin by finding common ground—whether business goals, industry trends, or even a personal anecdote. Genuine curiosity about their challenges builds trust faster than a sales pitch. I also mirror their communication style—some prefer straight facts, others a warm conversation. As Maya Angelou said, “People will forget what you said, but they will never forget how you made them feel.” Making them feel heard and valued sets the stage for a strong relationship.

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    27
  • Contributor profile photo
    Contributor profile photo
    Safa Fyrose P A

    Data Analyst| SQL Server Developer | Power BI Developer | Business Analyst | Software Engineer

    • Report contribution

    --> Doing a little homework before meeting a client can make a big difference-checking LinkedIn, their company website, or any recent news helps in understanding their background and finding common ground --> A warm greeting with a genuine smile and a confident handshake always sets a positive tone. -->Mirroring their communication style also helps. -->I also think sometimes, sharing a quick relevant story makes the discussion feel more natural rather than just business-focused.

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  • Contributor profile photo
    Contributor profile photo
    Shiva Razmjoo

    Multilingual Coach

    • Report contribution

    Be Warm and Friendly: Greet them with a genuine smile and maintain eye contact. Find Common Ground: Ask open-ended questions to discover shared interests. Show Genuine Interest: Listen actively and acknowledge their points. Be Professional but Approachable: Balance confidence with empathy. Adapt to Their Style: Match their communication tone and pace. Var Varm och Vänlig: Hälsa med ett genuint leende och håll ögonkontakt. Hitta Gemensamma Nämnare: Ställ öppna frågor för att upptäcka gemensamma intressen. Visa Äkta Intresse: Lyssna aktivt och bekräfta deras synpunkter. Var Professionell men Tillgänglig: Balansera självförtroende med empati. Anpassa dig till Deras Stil: Matcha deras kommunikationston och tempo.

    Like
    13
  • Contributor profile photo
    Contributor profile photo
    Jaya Raghavendra

    Chartered Accountant | Internal Audits | Analytical Skills | Risk Assessment | (Cert.) Forensics Accounting and Fraud Detection

    (edited)
    • Report contribution

    Few helpful ways i have found building a rapport with new clients are 1. Value their time and be clear on the ask and purpose of the meeting. 2. Explain them in a gist how you can add value to them. 3. Be polite and actively listen to the perspective of having you in the meeting. 4. Basic but important be open minded to process all the requirements of the clients and revert on the possibilities.

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    11
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    Contributor profile photo
    Niko V. Manoukian

    Strategy → Systems → Scale

    • Report contribution

    I ask open-ended questions to show genuine interest, find common ground to create a personal connection, and use positive body language to build trust. This helps establish rapport quickly and set the stage for a strong relationship.

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    10
  • Contributor profile photo
    Contributor profile photo
    Payal Irani

    Founder and CEO @Bloom-World | LinkedIn Top Voice | International Speaker | Empath | Philanthropist | Psychogeometrics | President Show and Heal Florida | Entrepreneur

    • Report contribution

    To build rapport quickly with a client, start by actively listening to their needs and concerns. Use open body language, find common interests, and share a relevant personal story. Establish trust by being authentic and demonstrating genuine enthusiasm for their success.

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    8
  • Contributor profile photo
    Contributor profile photo
    Christos Stefos MBA, MSc

    Manager Coordinator at Biokyttariki Prognosis|Healthcare Management|Process Optimisation

    • Report contribution

    Be professionally friendly: ask open questions and be directly. It is very important to be very kind and always try to find common ground!

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    8
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    Arif Sial

    Director

    • Report contribution

    Before meeting do your proper homework and research the client back ground , understand the pain points , goals & challenges. Introduce yourself clearly and explain them company strengths , high light values of the company not just products,stick to the agenda , maintain the meeting they can share their needs and give them the solution according to their needs and reinforces your commitment to help them achieve their goals .in the last I would say Lengthy briefings can bore the audience and fail to provide solutions. Instead, focus on delivering concise, value-driven messages that resonate with your audience and demonstrate how your company can address their needs effectively.

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    6
  • Contributor profile photo
    Contributor profile photo
    Susie P.

    𝐒𝐩𝐚𝐫𝐤𝐬𝐑𝐞𝐬𝐮𝐥𝐭𝐬 | Guiding people toward meaningful work

    • Report contribution

    Ask your client(s) how they prefer to work and honour that preference from “day one”. It is an act of both respect and efficiency.

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    5
  • Contributor profile photo
    Contributor profile photo
    Venus Tsang

    Multi-cultural People Connector - Passionate in Impacting Lives

    • Report contribution

    Building rapport in the first meeting is crucial for establishing a strong foundation for a successful relationship. Beyond active listening which is key, I also pay attention to verbal and non-verbal cues. Observe body language, tone, and language patterns. Find common ground, whether it's a shared interest, industry event, or recent news. Use this connection to spark conversation and build a connection. Remember, building rapport takes time. Therefore, do not rush to achieve something "concrete" in the first meeting. Focus on laying the groundwork for a meaningful relationship.

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    5
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