I would ask more question to find out what's he's unhappy about, and seek to stand from his POV. And be very truthful, while sharing with him what he or she have to know at the same time. If client can feel you're genuine, and understand the structure better, usually should resolve 👍🏼 Actively listening is the most important factor

Listen carefully to understand their exact concerns. Acknowledge their feedback and show empathy. Explain how your pricing reflects the value, quality, and benefits provided. Offer clear examples or comparisons to show fairness. If possible, suggest flexible options like discounts, packages, or customized plans. Ask for their expectations and try to find a middle ground. End positively, showing commitment to a long-term partnership.

Price is always relative. I will highlight what value additions we are providing for the price offered. And how it is different from other price structure. At the same time i will address concerns and try to find right cost effective solutions.

There is no science to this. Always listen. I had carte Blanche to make deals on price without the customer taking advantage. I did BOGOs or I would throw in the freight from time to time. Show the client you understand. Feel, felt, found. I had a client who threatened to go elsewhere. We had a good relationship and I told him to go ahead knowing he would never leave and he didn’t. I work out a deal with him for future orders and his buying increased.

To address a client concerns about pricing, I would first listen carefully to their specific issues and acknowledge their perspective. Then, I would explain the value and benefits they receive, emphasizing how our offering meets their needs. If necessary, would suggest alternative options like flexible packages or payment terms. I would prefer work collaboratively with the client to find a solution that suits both parties and follow up to ensure their concerns are fully addressed or not. Will try to make long term relationship

If the pricing structure is fixed, then the only way going forward is to add value to what I do. Sometimes, the objection is a smoke screen, a lack of trust in me. If that is the case, my approach is to walk away from the deal.

Pricing objections often stem from a perceived gap between cost and value. Instead of lowering prices, I’d focus on reinforcing the unique benefits and ROI of your service. Asking specific questions about their concerns helps uncover whether it’s about affordability, expectations, or a misunderstanding of value. Educating clients on what they’re investing in builds confidence and strengthens the relationship.

1. Acknowledge and Understand Their Concerns Express appreciation for their feedback: "Thank you for sharing your concerns. We value your input and want to ensure you receive the best value for our services/products." Ask clarifying questions: "Could you share specific aspects of our pricing that you find challenging?" 2. Communicate Value Clearly Highlight the unique benefits of your product/service, including quality, features, support, or cost-saving efficiencies over time. Provide comparisons with competitors if relevant, showing how your offering justifies its price. 3. Offer Flexible Solutions Suggest discounts, promotions, or flexible payment plans if applicable.

I understand our pricing may seem high. But price is a figure, while value is personal—built on perception, reputation, and relevance. Let’s explore why we may see it differently. Real value lies in quality and innovation. Added value includes service and exclusivity. Reputational value builds trust. Perceived value is how it benefits your business. Rather than focus on cost, how can we help you maximise this value for your clients? Let’s refine how you leverage differentiation and position it effectively.