All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites ? Operational
90 days ago
100.0 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Inbox API Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
99.99 % uptime
Today
AI Drafts ? Operational
90 days ago
99.98 % uptime
Today
AI Answers Operational
90 days ago
100.0 % uptime
Today
AI Summarize Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 27, 2025

No incidents reported today.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.

Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 02:00 EDT
Scheduled - We will be performing a scheduled database maintenance on Friday, July 18, 2025, starting at 2:00 AM Eastern. It should last about one hour.

During this maintenance, you may experience overall platform slowness or intermittent errors. Normal function will resume after the maintenance has completed.

We will provide updates here if anything changes during the maintenance window.
Jul 17, 12:59 EDT
Jul 17, 2025
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:00 EDT
Scheduled - We will be performing a scheduled database maintenance on Thursday, July 17, 2025, starting at 2:00 AM Eastern. It should last about one hour.

During this maintenance, you may experience overall platform slowness or intermittent errors. Normal function will resume after the maintenance has completed.

We will provide updates here if anything changes during the maintenance window.
Jul 16, 08:50 EDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025
Temporary Connections Issues with Docs
Resolved - Earlier this morning, we experienced some issues which made Docs sites and the Docs API unavailable. This would have occurred on two separate occasions (the first around 8:50am UTC and the second around 11:10am UTC) lasting around five minutes each time. Our team identified and resolved the issue, and things should be working as expected again!

We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com
Jul 14, 06:30 EDT
Jul 13, 2025

No incidents reported.

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